Questions about Reviews and Multireviews & Ratings

This topic contains 12 replies, has 3 voices, and was last updated by  Kiran 5 years, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • July 31, 2019 at 3:18 pm #500584

    jotomas
    Buyer
    Post count: 802

    Hello,

    I am setting up Reviews and Multireviews & Ratings and I have several doubts.

    1) In WP Options I ticked “Review Author has to fill name and e-mail fields”, but a website field also shows, even if it is not a required field. Is there some way to hide it?

    2) I also tried with “Users have to register and login to post comments” in WP Options. Then a non logged user can not post comments without login, but he can not either view existing ratings neither comments posted by other users. Is there some way to allow non logged users to view ratings and reviews even if they can not post their comments until login in?

    3) Disable review stars without disabling comments also disables loading images in comments although they are enabled in multiratings (screenshot attached). Is this the normal behaviour?

    4) When setting up a rating categories show in all languages (screenshot attached). Is this the normal behaviour?

    5) When setting stars color in a rating style, the colour shown is changed to a softer tone (screenshot attached). Is this the normal behaviour?

    I look forward to your reply.

    Thank you very much once again for your help.

    Best regards.

    July 31, 2019 at 11:33 pm #500644

    Alex Rollin
    Moderator
    Post count: 27815

    1. That is a WP feature with lots of advice about removing it -> https://www.google.com/search?&q=wordpress+hide+website+from+comments&oq=wordpress+hide+website+from+comments

    2. That should be the case, please share WP Admin credentials so we can check it out.

    3. Yes, but I will flag your question for the developers for a second opinion.

    4. I will have to ask the developers about translation of a custom rating.

    5. That is caused by the rating image. If the image is not perfectly transparent it will effect the color. You can upload another image or use fontawesome icons instead.

    August 1, 2019 at 5:26 am #500674

    jotomas
    Buyer
    Post count: 802
    This reply has been marked as private.
    August 1, 2019 at 6:37 am #500680

    Kiran
    Moderator
    Post count: 7069

    Hi,

    2) I also tried with “Users have to register and login to post comments” in WP Options. Then a non logged user can not post comments without login, but he can not either view existing ratings neither comments posted by other users. Is there some way to allow non logged users to view ratings and reviews even if they can not post their comments until login in?

    It already working as expected. If “Users must be registered and logged in to comment” is ticked the it still shows reviews(see screenshot). Do you have any commented related plugin installed which preventing displaying comments to non logged users? Please provide listing url where reviews tab not showing comments for non logged users.

    —

    3) Disable review stars without disabling comments also disables loading images in comments although they are enabled in multiratings (screenshot attached). Is this the normal behaviour?

    Yes, this is normal behaviour. If “Disable review stars without disabling comments.” is ticked then reviews will treated as a normal comments so no stars & images allowed.

    —

    4) When setting up a rating categories show in all languages (screenshot attached). Is this the normal behaviour?

    Yes, this is normal behaviour as well. Rating style is not translatable, so it provides option to choose languages within all languages.

    Regards,
    Kiran

    August 1, 2019 at 9:34 am #500694

    jotomas
    Buyer
    Post count: 802

    Hi Kiran,

    Thank you very much for your responses.

    About 2) I will check again when there will be reviews and ratings in the site, since right now there is not any 🙂 I was wrongly assuming that the rating stars and review fields would simply be visible, even without reviews and ratings yet made by any user or not allowing to enter reviews and ratings, to encourage users to enter first review and or rating, login, register!

    I have a couple of other questions:

    1) How review uploaded images are shown? For each individual review? Or all together in a single location?

    2) How multilanguage works with reviews and ratings? Are all reviews and ratings shown in all languages? Or only in the language of the site when they were entered? What if the listing is still duplicated in all languages by WPML and not yet edited independently?

    For example, Trip Advisor allows to view all reviews in all languages, only the reviews in user language, all reviews automatically translated to the user language. Is this something feasible with GD now or planned for a future version?

    I look forward to your reply.

    Thank you very much once again for your help.

    Best regards.

    August 1, 2019 at 11:20 am #500704

    Kiran
    Moderator
    Post count: 7069

    Hi,

    1) How review uploaded images are shown? For each individual review? Or all together in a single location?

    Each review shows images(with lightbox popup) which are uploaded for with that review(see attachment).

    —

    2) How multilanguage works with reviews and ratings? Are all reviews and ratings shown in all languages? Or only in the language of the site when they were entered? What if the listing is still duplicated in all languages by WPML and not yet edited independently?

    WPML has setting to duplicate comments(sync comments on duplicates). If this enabled then comments submitted on in one language will also synchronized with other languages. If not enabled then comments will be displayed only in particular language.

    Regards,
    Kiran

    August 1, 2019 at 12:01 pm #500712

    jotomas
    Buyer
    Post count: 802

    Hi Kiran,

    Thank you very much!

    Best regards.

    August 1, 2019 at 11:41 pm #500828

    Alex Rollin
    Moderator
    Post count: 27815

    Excellent!

    Comment Images can also be displayed with GD Post Images, in a gallery or slider, as described here:

    https://wpgeodirectory.com/docs-v2/integrations/images/#comment-images

    August 2, 2019 at 7:49 am #500868

    jotomas
    Buyer
    Post count: 802

    Hi Alex,

    Great!

    Thanks a lot!

    Best regards.

    August 2, 2019 at 1:29 pm #500909

    jotomas
    Buyer
    Post count: 802

    Hello again Kiran,

    In the WPML forums I notice that the the WPML setting to duplicate comments (sync comments on duplicates) works only for duplicated posts, that is, for posts duplicated from the original language to the translated languages, but when the post is translated independently, the version in each language will keep only its own comments.

    Then, I understand that the ratings do not merge either.

    This is really bad, since it could happen that the same listing could have very good reviews and ratings in one language and very bad reviews and ratings in another language.

    Any idea about how to merge reviews and ratings as they should?

    I look forward to your reply.

    Thank you very much once again for your help.

    Best regards.

    August 2, 2019 at 2:02 pm #500921

    Kiran
    Moderator
    Post count: 7069

    Hi,

    Reviews only duplicated/synchronized if “sync comments” option is ticked. This option available for both duplicate and independent translation on backend edit listing page.

    Let us know if you did this and still not working.

    Kiran

    August 2, 2019 at 2:06 pm #500922

    jotomas
    Buyer
    Post count: 802

    Hi Kiran,

    Thank you very much for your reply.

    Ok, I will check and I will let you know if it works as expected or not.

    What about ratings? Are they calculated across all languages?

    I look forward to your reply.

    Thank you very much once again for your help.

    Best regards.

    August 2, 2019 at 2:12 pm #500924

    Kiran
    Moderator
    Post count: 7069

    What about ratings? Are they calculated across all languages?

    If comments are synchronized then it will count reviews from all languages. In short it will calculate ratings total what it displays in the reviews list.

    Kiran

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount