Social, Share & Claim Links Non Functional

This topic contains 8 replies, has 3 voices, and was last updated by  daleprescott 9 years, 3 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , ,

  • Author
    Posts
  • #50179

    daleprescott
    Full Member
    Post count: 81

    Gents,

    After upgrade today to new wordpress, avada and GD I have encountered the following issues:-

    • No Social links appear in the social links area
    • Share links doesn’t show up
    • Claim listing takes you to the login page when not signed in and the claim function doesn’t come up
    • Even when logged in the claim page doesn’t appear

    You can find these issues at https://www.trinigo.com/trinidad-tobago/vacation/cumana/beach-river/cumana-bay-ne/

    Thanks
    DP

    #50200

    Paolo
    Site Admin
    Post count: 31206

    Hi DP,

    please provide admin credentials so we can have a better look. This doesn’t happen on any of our demos.

    Thanks

    #50295

    daleprescott
    Full Member
    Post count: 81
    This reply has been marked as private.
    #50340

    Paolo
    Site Admin
    Post count: 31206

    There is an error with GD Booster

    
    
    
    Error: cannot call methods on autocomplete prior to initialization; attempted to call method...

    Did you try to clear GD booster cache and ultimately disable it to see if it goes away?

    Let us know,

    Thanks

    #50747

    daleprescott
    Full Member
    Post count: 81

    I disabled GD Booster and cleared the cache.

    The social links re-appeared and function.
    However, the Claim feature remains un-functional.
    The Claim listing takes you to the login page when not signed in and the claim function doesn’t come up, Even when logged in the claim page doesn’t appear.

    DP

    #50806

    Paolo
    Site Admin
    Post count: 31206

    Hi Dale,

    there is definitely an error when logged in, logged out users won’t see problems till they login.

    Stiofan and I both had a look and can’t find anything obvious via wp dashboard.

    Could you please provide FTP credentials? It will make it much faster to find the error.

    Let us know,

    p.s. I’ve disabled few plugins, you can enable them back for the moment.

    #50839

    daleprescott
    Full Member
    Post count: 81
    This reply has been marked as private.
    #50925

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, this was a bug that will be fixed in the next release of advanced search, i have fixed it on ur site for now.

    Thanks,

    Stiofan

    #50974

    daleprescott
    Full Member
    Post count: 81

    Thanks much..

    Works well.

Viewing 9 posts - 1 through 9 (of 9 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount