Social, Share & Claim Links Non Functional

This topic contains 8 replies, has 3 voices, and was last updated by  daleprescott 8 years, 8 months ago.

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  • August 20, 2015 at 10:27 pm #50179

    daleprescott
    Full Member
    Post count: 81

    Gents,

    After upgrade today to new wordpress, avada and GD I have encountered the following issues:-

    • No Social links appear in the social links area
    • Share links doesn’t show up
    • Claim listing takes you to the login page when not signed in and the claim function doesn’t come up
    • Even when logged in the claim page doesn’t appear

    You can find these issues at https://www.trinigo.com/trinidad-tobago/vacation/cumana/beach-river/cumana-bay-ne/

    Thanks
    DP

    August 20, 2015 at 11:26 pm #50200

    Paolo
    Site Admin
    Post count: 31206

    Hi DP,

    please provide admin credentials so we can have a better look. This doesn’t happen on any of our demos.

    Thanks

    August 21, 2015 at 3:19 pm #50295

    daleprescott
    Full Member
    Post count: 81
    This reply has been marked as private.
    August 21, 2015 at 8:59 pm #50340

    Paolo
    Site Admin
    Post count: 31206

    There is an error with GD Booster 

    

    
Error: cannot call methods on autocomplete prior to initialization; attempted to call method...
    

    Did you try to clear GD booster cache and ultimately disable it to see if it goes away?
    

    Let us know,
    

    Thanks
    

		
	
    


    

			
				

    

	
    

		August 25, 2015 at 12:21 am

		
		#50747

		
		
		
	
    


    


    

	
    

		
		
    daleprescott
    Full Member
    
		
		
     Post count: 81
    
	
    

	
    

		
		
    I disabled GD Booster and cleared the cache.
    

    The social links re-appeared and function.
    
However, the Claim feature remains un-functional.
    
The Claim listing takes you to the login page when not signed in and the claim function doesn’t come up, Even when logged in the claim page doesn’t appear.
    

    DP
    

		
	
    


    

			
				

    

	
    

		August 25, 2015 at 4:45 pm

		
		#50806

		
		
		
	
    


    


    

	
    

		
		
    Paolo
    Site Admin
    
		
		
     Post count: 31206
    
	
    

	
    

		
		
    Hi Dale,
    

    there is definitely an error when logged in, logged out users won’t see problems till they login. 
    

    Stiofan and I both had a look and can’t find anything obvious via wp dashboard.
    

    Could you please provide FTP credentials? It will make it much faster to find the error.
    

    Let us know,
    

    p.s. I’ve disabled few plugins, you can enable them back for the moment.
    

		
	
    


    

			
				

    

	
    

		August 25, 2015 at 7:39 pm

		
		#50839

		
		
		
	
    


    


    

	
    

		
		
    daleprescott
    Full Member
    
		
		
     Post count: 81
    
	
    

	
    

		
		This reply has been marked as private.
		
	
    


    

			
				

    

	
    

		August 26, 2015 at 4:16 pm

		
		#50925

		
		
		
	
    


    


    

	
    

		
		
    Stiofan O’Connor
    Site Admin
    
		
		
     Post count: 22956
    
	
    

	
    

		
		
    Thanks for the info, this was a bug that will be fixed in the next release of advanced search, i have fixed it on ur site for now.
    

    Thanks,
    

    Stiofan
    

		
	
    


    

			
				

    

	
    

		August 26, 2015 at 9:48 pm

		
		#50974

		
		
		
	
    


    


    

	
    

		
		
    daleprescott
    Full Member
    
		
		
     Post count: 81
    
	
    

	
    

		
		
    Thanks much..
    

    Works well.
    

		
	
    


    

			
		
	
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