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Update Failed

This topic contains 17 replies, has 3 voices, and was last updated by  Alex Rollin 4 years, 7 months ago.

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  • September 17, 2019 at 8:16 pm #508690

    merileads
    Expired Member
    Post count: 239

    I attempted to update GD extensions and got the following messages:

    GeoDirectory BuddyPress Integration
    Deactivate | Licence key
    Integrates GeoDirectory listing activity with the BuddyPress.

    Version 2.0.0.3 | By GeoDirectory | View details | View details
    Update Failed: ( more info ) – Download failed. Unauthorized

    Select GeoDirectory Custom Post Types
    GeoDirectory Custom Post Types
    Deactivate | Licence key
    Allows to create and add as many CPT’s as you need, allowing you to divide categories and manage features and parameters per CPT.

    Version 2.0.0.13 | By AyeCode Ltd | View details | View details
    Update Failed: ( more info ) – Download failed. Unauthorized

    Select GeoDirectory Events
    GeoDirectory Events
    Deactivate | Licence key
    GeoDirectory Events allows you to extend your GeoDirectory with a versatile event manager.

    Version 2.0.0.14 | By AyeCode Ltd | View details | View details
    Update Failed: ( more info ) – Download failed. Unauthorized

    Select GeoDirectory List Manager
    GeoDirectory List Manager
    Deactivate | Licence key
    GeoDirectory Lists manager.

    Version 2.1.0.4 | By AyeCode Ltd | View details | View details
    Update Failed: ( more info ) – Download failed. Unauthorized

    Select GeoDirectory Location Manager
    GeoDirectory Location Manager
    Deactivate | Licence key
    GeoDirectory Location Manager allows you to expand your directory and go global by creating unlimited locations for your listings.

    Version 2.0.0.21 | By AyeCode Ltd | View details | View details
    Update Failed: ( more info ) – Download failed. Unauthorized

    September 17, 2019 at 10:15 pm #508720

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks for reporting.
    We are looking into it on our side and will get back to you with an update.

    September 17, 2019 at 10:27 pm #508733

    merileads
    Expired Member
    Post count: 239
    This reply has been marked as private.
    September 17, 2019 at 10:50 pm #508751

    Alex Rollin
    Moderator
    Post count: 27815

    In most cases, deactivating and reactivating the license key will address that error. Have you tried that?

    September 18, 2019 at 2:15 am #508821

    merileads
    Expired Member
    Post count: 239
    This reply has been marked as private.
    September 18, 2019 at 7:56 am #508886

    Alex Rollin
    Moderator
    Post count: 27815

    If you would like us to take a look please share WP Admin credentials and FTP credentials in a private reply.

    September 18, 2019 at 12:50 pm #508935

    merileads
    Expired Member
    Post count: 239
    This reply has been marked as private.
    September 18, 2019 at 1:28 pm #508945

    Alex Rollin
    Moderator
    Post count: 27815

    I deactivated and reactivated for BP and it worked. Please do that for the others.

    https://wpgeodirectory.com/docs-v2/addons/installing-addons/#url-change

    It may be that you are working on your site on a staging site at a new URL, or you have a new SSL cert. In either case, your updates may fail because you license keys are on anew URL.

    To fix the issue, simply deactivate and then reactivate your license keys with these steps:

    Visit the plugins page on your site.
    Click on the license link.
    Copy the key to your clipboard.
    Click deactivate, and then click on the deactivation confirmation.
    Click on license again and paste the key.
    Click activate, and then click on the activation confirmation.
    Repeat for each plugin, and when finished refresh the page.
    Click on the automatic update links for each plugin to update them.

    September 18, 2019 at 2:33 pm #508963

    merileads
    Expired Member
    Post count: 239
    This reply has been marked as private.
    September 18, 2019 at 2:53 pm #508968

    merileads
    Expired Member
    Post count: 239
    This reply has been marked as private.
    September 18, 2019 at 4:01 pm #508971

    Alex Rollin
    Moderator
    Post count: 27815

    Everything looks updated. Let us know

    September 18, 2019 at 4:07 pm #508974

    merileads
    Expired Member
    Post count: 239
    This reply has been marked as private.
    September 18, 2019 at 5:22 pm #508986

    Alex Rollin
    Moderator
    Post count: 27815

    Glad you got them updated.

    Please make a new topic for any new issue you want to report.

    Thanks

    September 18, 2019 at 6:31 pm #509014

    Kor
    Moderator
    Post count: 16516

    Hi Merileads,

    Please refer to this topic https://wpgeodirectory.com/support/topic/now-image-uploads-are-very-slow/#post-509013

    September 18, 2019 at 6:34 pm #509015

    merileads
    Expired Member
    Post count: 239
    This reply has been marked as private.
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