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New Tabs in Custom Post Type Won't Refresh

This topic contains 9 replies, has 2 voices, and was last updated by  James Hill 4 years, 10 months ago.

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  • January 3, 2020 at 10:10 pm #523918

    James Hill
    Lifetime Member
    Post count: 42

    I added a new tab to my custom post type and it will not refresh on the site. I cleared everything multiple times including turning off caching (Breeze) and Redis, plus flush the CDN. No matter what the new tab will not show up on the front end on any of the detail pages. The new tab has the label “Contact Post Author.”
    Example:
    https://roadsidetribute.com/tribute-sites/united-states/hawaii/kihei/tributes/maui-hi-340-highway-of-death-unknown-person/

    This site had an error where the map marker would not display per post #517782. I resolved that by editing class-geodir-widget-map.php which did resolve that error. I am thinking that this is a related issue.

    January 3, 2020 at 10:11 pm #523919

    James Hill
    Lifetime Member
    Post count: 42
    This reply has been marked as private.
    January 4, 2020 at 7:22 am #523967

    Alex Rollin
    Moderator
    Post count: 27815

    Try adding some text to the tab to see if that will make it show.
    It could be that the shortcode is returning empty.

    If we should check the settings please include complete credentials.

    January 4, 2020 at 1:31 pm #524003

    James Hill
    Lifetime Member
    Post count: 42

    The new tab is a Ninja Forms button link built with the short code builder. Take a look using the credentials I provided above. There is only one CPT, Tribute Sites.

    January 4, 2020 at 9:07 pm #524033

    Alex Rollin
    Moderator
    Post count: 27815

    If we should check the settings please include complete credentials.
    You did not include a password

    January 5, 2020 at 2:58 am #524080

    James Hill
    Lifetime Member
    Post count: 42
    This reply has been marked as private.
    January 5, 2020 at 9:14 pm #524137

    Alex Rollin
    Moderator
    Post count: 27815

    The email field was inactive.
    You can review the setup doc here: https://wpgeodirectory.com/docs-v2/integrations/ninja-forms/

    January 6, 2020 at 6:13 pm #524274

    James Hill
    Lifetime Member
    Post count: 42

    No, actually it was enabled. The page https://wpgeodirectory.com/docs-v2/integrations/ninja-forms/ says to use a short code in this format:
    [gd_ninja_forms form_id=”3″ text=”Contact the Post Author” post_contact=”1″ output=”button”]

    That does not work. This format does work on this site though:
    [gd_ninja_forms form_id=3]

    Am I missing something? The short code builder also inserts the double quotes.

    January 6, 2020 at 10:04 pm #524332

    Alex Rollin
    Moderator
    Post count: 27815

    Email was not active and I made it active.

    There is a problem with copy/paste on the docs site, and the developers are looking into it.

    There shouldn’t be a problem if you use the shortcode builder on your site.

    January 6, 2020 at 11:33 pm #524364

    James Hill
    Lifetime Member
    Post count: 42

    Got it, thanks a lot. Works now anyway.

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