The Pop-Up (bubble) in the map is not loading nor opening properly.

This topic contains 8 replies, has 3 voices, and was last updated by  Alex Rollin 4 years, 11 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • April 2, 2020 at 12:46 pm #537999

    Haitham
    Free User
    Post count: 9

    The Pop-Up (bubble) in the map is not loading nor opening properly.
    Please see attached screenshot and help us resolve.
    Note: we can not update GD (we did that and ruined all our site – we had to roll back to previous backup files to have the website in normal shape again)

    domain: http://www.deelz.me

    Geo Directory Version 1.6.30
    WordPress Version 5.1.4
    Other Main Plugins: Elementor ; Blog Designer,

    April 2, 2020 at 3:58 pm #538038

    Kor
    Moderator
    Post count: 16516

    Hi Haitham,

    Thanks for your post. I’m able to see a console error on your listing page here http://deelz.me/deals/foodndrinks/ . Looks like your Google key is not functional, probably need to add billing to raise the query limit.

    https://wpgeodirectory.com/docs-v2/integrations/google/

    If the issue persists, could you please share your Website WP admin access here in private reply so that we could check on it?

    April 2, 2020 at 5:28 pm #538062

    Haitham
    Free User
    Post count: 9
    This reply has been marked as private.
    April 2, 2020 at 8:37 pm #538114

    Alex Rollin
    Moderator
    Post count: 27815

    Did you try the language selector?

    It is in the advanced options

    https://wpgeodirectory.com/docs-v2/geodirectory/settings/general/

    OSM has a mix of data and translations may not be available. Google’s data may be needed.

    April 2, 2020 at 8:52 pm #538121

    Haitham
    Free User
    Post count: 9
    This reply has been marked as private.
    April 2, 2020 at 9:35 pm #538141

    Haitham
    Free User
    Post count: 9
    This reply has been marked as private.
    April 2, 2020 at 9:47 pm #538146

    Alex Rollin
    Moderator
    Post count: 27815

    The map is working now, so, looks like it was a billing issue.

    You should use marker clusters. It is loading very slowly without it.

    April 2, 2020 at 9:53 pm #538149

    Haitham
    Free User
    Post count: 9

    Hi Alex,

    This is not the main issue raised, The issue is with the bubble not the map opening or not.

    Once you click on the icon the pop up (box) that opens above it showing picture and info of the outlet.. the issue is in this.

    >> Please see pic attached; the MAP is opening, look above the green icon on the map
    The White box (container/bubble) it is not opening properly..

    April 2, 2020 at 10:57 pm #538164

    Alex Rollin
    Moderator
    Post count: 27815

    There are a couple of 404 errors.

    Have you customized the plugin in any way?

    I would recommend you try a conflict test to see if it is a conflict with another plugin

    https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount