Mitchell Greenblatt
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No problem and thank you for the help! It all looks like it’s working now.
This reply has been marked as private.Paolo: That’s the account I’m currently logged into and it does show my purchase history under “purchase history” and “subscriptions” but it’s still saying my site role is “free user” and I have no membership.
When I click to my profile and look at the downloads and license keys section I see all of our products but it says “no license required” next to them.
Something isn’t right with my account. I’ve attached a screenshot.
Kor: I did purchase your product under the account listed, I also have a Paypal subscription/membership set up and running (and was billed for it). The problem is the original purchase was made by our developer under their email/account and I do not have access to it.
Paolo: That URL was the development site/server and we’ve since launched under our main URL http://www.setthefoundation.com. I will try to deactivate and reactivate the licenses to see if that automatically updates the records.
I do need to find out how to associate our licenses with my email address as I’m the one managing our site going forward now that it’s complete and launched.
Cheers,
Mitch
