headway
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Here is the latest message I have received from my hosting company’s support:
Unfortunately the script that is doing the import takes a lot of time to complete without output. This kind of operations need to be done with scheduled tasks, not like that.
I tested also with 20 minutes time out and it didn’t go through, so I recommend you contact the plugin developer to check, and preferably to find a way this process can be started as a cron job.
Please advise what this might mean and how I can resolve this issue. Your directory software is great, but it’s useless to me unless I can upload all of these listings. I may just have to start over from scratch if there isn’t a solution.
They have escalated me to level 2 support. Maybe there will be a solution coming from the hosting side.
Could this possibly be caused by an error in one of the rows that is tripping things up? Or some other problem with the file?
I have tried varying numbers of rows and found that I can only add around 270 or so at a time and have everything successfully complete. I have “elite” hosting at trafficplanethosting, but it is shared.
I am trying to add in hundreds of thousands of records, so this is obviously not going work. Is there any other way to get the data in there?
I asked my hosting company to increase the timeout limit, which they did a number of times, but still to no avail.
Here is what was sent to me by the support technician:
I’m increasing the limit to 120s but this is the maximum that I can give you. If this will not help consider contacting the developer of this plugin because it’s not normal a PHP script to run for so much time without any output.
Here is the error from the last time:
[Mon Jan 19 17:24:59 2015] [warn] [client 97.104.173.120] mod_fcgid: read data timeout in 91 seconds, referer: /wp-admin/admin.php?page=geodirectory
[Mon Jan 19 17:24:59 2015] [error] [client 97.104.173.120] Premature end of script headers: admin-ajax.php, referer: /wp-admin/admin.php?page=geodirectoryOkay, that answers my question. Thank you.
Could there be something that needs to be adjusted on my server to allow for a large amount of data to be imported at once?
In order to better identify the problem, I have changed all of the categories in the CSV file to the same thing, which has definitely been added to the database already.
The file uploads and then the “import data now” button appears, but after it is clicked, the job never finishes and lets me know how many have been successfully imported.
However, some of the listings do go appear to go through and are visible on the site. It just stops midway through.
Thanks for your help.
This reply has been marked as private.This reply has been marked as private.Does it look like these problems are able to be fixed?
The error occurs immediately following selecting a location from the autocompleter dropdown. The error box is only on the screen for a split second before it resolves automatically and the correct results are shown. Looking into this further, it appears that the error happens when using firefox, but not when using Internet Explorer.
A big problem arises when a location is already set (for example, Orlando) and then let’s say a user wants to search using a nearby zip code or city by typing it in the location/near box and clicking Search or hitting enter (not selecting an option from the dropdown). The results will not show up and the location will not change.
Entering something in the location/near box and clicking Search should either reset the location to Everywhere or switch to the location entered.
Also, I noticed something when using Internet Explorer. If I start to type in the location/near box, an “X” shows up in the right side of the search box, but it is directly behind the compass, making it non-functional and look really bad.
Finally, problem 1 is still an issue when using Firefox: “The auto-completer option is working fine when displaying cities or regions (image 1), but when one of those options is selected (without triggering the search), it adds code into the search box (image 2).”
Let’s say I just type in “Orlando” and hit search without selecting the city from the autocomplete drop-down list. If I have not yet selected a region or city, then it will bring up the listings near Orlando, but it will not set location as Orlando. If I have already set the location as somewhere else (let’s say a region, like Pennsylvania), and type in “Orlando” without selecting anything from the dropdown list, then it is going to give me zero results, since it is only searching within Pennsylvania. The location does not change. I hope this make sense to you. If not, I will attach screen shots.
Thanks for the help. However, I am still having the problem with an error box briefly appearing (image 3) and also #3:
3. When typing a location into the search near field WITHOUT using the auto-completer, the location is not “switched”. For example, if my location is set as Pennsylvania (in the switcher), and then I type “Florida” and hit the search button, it shows no results for me, since the location is still set to Pennsylvania.
Any solution for these issues?
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