iconraju

Hi Stiofan,

What should I do now? Can I go ahead and make a fresh purchase of a 4 month period licence. WIll this effect my site?

I am unable to understand what you mean by “OLD SYSTEM”. When I had purchased the Licence, there were options for different periods, including 4 months. Obviously, the renewals should be also be in the same fashion, unless otherwise specified, which was not there. Please also note that I purchased a 4 month licence and not a 12 month licence.. So how can a 4 month licence be renewed as a 12 month licence? How can your system convert my 4 month licence to a 12 month one, when I had actually subscribed for a 4 month licence? And how can your system now tell me that my 12 month licence cannot be renewed as a 4 month one? Mine was only a 4 month licence.

Would appreciate better clarity on this, as this would erode your credibility factor. You simply can’t blame it on your developers or the system. WE make the system, the system does not make us.

Surely, there must be a solution to this problem; and I do expect answers for the above points, and, ofcourse, renewal of my licence for another 4 month period.

Thanks and rgds,

gsr

Hi Guust,
I had deactivated network-active GD Events plugin and activated the same for the subject site; but the problem still persists.

Should I Network deactivate all the GD plugins, including the Geo Dir Plugin? If I do that, how will the logged in users be still be logged in when they visit the main site and other sub sites?

Your response will be appreciated.

Thanks and rgds,

gsr

Hi,

I am rather surprised at your attitude.

The renewal button directly adds one year renewal to the Shopping Cart, without any option for selecting shorter periods. When you have subscriptions for shorter periods, then why the renewal should be for one year?. Can anyone give me a convincing answer?

Moreover, nowhere has it been told that the renewals will be for one year, post purchase of any membership period.

Please show me the link for renewal for 4 months, as my initial purchase was for 4 months, and I do not intend to renew for longer periods at the moment.

Looking forward to an early response.

Thanks and rgds,

gsr

Hi Guust,

I followed your link. It appears that I have to make a fresh purchase for 4 months, because when I enter the old key, the renewal for one year is added to the cart.

I believe you do not have option for renewal for different periods.

Then, can I go ahead and make a fresh purchase for 4 months?

gsr

Hi Paolo,

Ok.

Gsr