Renewal of Licence

This topic contains 13 replies, has 3 voices, and was last updated by  iconraju 8 years ago.

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  • #183442

    iconraju
    Expired Member
    Post count: 187

    Hi,

    My Licence has expired as on 1st May, 2016. I would like to renew the same for a period of 4 months.

    The renewal button takes me to a page where I am asked to renew for 12 months.

    Where can I get the link for renewal for another 4 months. For your info, I had initially purchased for 4 Months.

    Thanks and rgds,

    gsr

    #183445

    Guust
    Moderator
    Post count: 29970
    #183453

    iconraju
    Expired Member
    Post count: 187

    Hi Guust,

    I followed your link. It appears that I have to make a fresh purchase for 4 months, because when I enter the old key, the renewal for one year is added to the cart.

    I believe you do not have option for renewal for different periods.

    Then, can I go ahead and make a fresh purchase for 4 months?

    gsr

    #183493

    Guust
    Moderator
    Post count: 29970

    I’ll get Stiofan to have a look at your question.

    #183603

    iconraju
    Expired Member
    Post count: 187

    Hi,

    I am rather surprised at your attitude.

    The renewal button directly adds one year renewal to the Shopping Cart, without any option for selecting shorter periods. When you have subscriptions for shorter periods, then why the renewal should be for one year?. Can anyone give me a convincing answer?

    Moreover, nowhere has it been told that the renewals will be for one year, post purchase of any membership period.

    Please show me the link for renewal for 4 months, as my initial purchase was for 4 months, and I do not intend to renew for longer periods at the moment.

    Looking forward to an early response.

    Thanks and rgds,

    gsr

    #183606

    Guust
    Moderator
    Post count: 29970

    The link I gave was for 4 months. Because it does not work for you, I alerted Stiofan who looks after the license system. Please be patient until he comes online. Thank You.

    #183619

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi gsr,

    This is a limitation of the system we use now (EDD), each time period is essentially a different product and buying each one will result in new licence keys being created unless it is renewed. Your account was imported from our old system as were all accounts as a 12 month account, this was so we were able to match everyone’s expire date.
    Essentially it is impossible at the moment to renew a 12 month licence as a 4 month and keep the same licence keys, i apologise for any inconvenience, we have been working with the developers of EDD to try and improve things for future releases.

    Regards,

    Stiofan

    #183631

    iconraju
    Expired Member
    Post count: 187

    Hi Stiofan,

    What should I do now? Can I go ahead and make a fresh purchase of a 4 month period licence. WIll this effect my site?

    I am unable to understand what you mean by “OLD SYSTEM”. When I had purchased the Licence, there were options for different periods, including 4 months. Obviously, the renewals should be also be in the same fashion, unless otherwise specified, which was not there. Please also note that I purchased a 4 month licence and not a 12 month licence.. So how can a 4 month licence be renewed as a 12 month licence? How can your system convert my 4 month licence to a 12 month one, when I had actually subscribed for a 4 month licence? And how can your system now tell me that my 12 month licence cannot be renewed as a 4 month one? Mine was only a 4 month licence.

    Would appreciate better clarity on this, as this would erode your credibility factor. You simply can’t blame it on your developers or the system. WE make the system, the system does not make us.

    Surely, there must be a solution to this problem; and I do expect answers for the above points, and, ofcourse, renewal of my licence for another 4 month period.

    Thanks and rgds,

    gsr

    #183634

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi gsr,

    What should I do now? Can I go ahead and make a fresh purchase of a 4 month period licence. WIll this effect my site?

    Yes, you will have to change licences for updates, it wont effect your site in any other way.

    I am unable to understand what you mean by “OLD SYSTEM”. When I had purchased the Licence, there were options for different periods, including 4 months. Obviously, the renewals should be also be in the same fashion, unless otherwise specified, which was not there. Please also note that I purchased a 4 month licence and not a 12 month licence.. So how can a 4 month licence be renewed as a 12 month licence? How can your system convert my 4 month licence to a 12 month one, when I had actually subscribed for a 4 month licence? And how can your system now tell me that my 12 month licence cannot be renewed as a 4 month one? Mine was only a 4 month licence.

    Since you bought we have changed licencing system, your account was imported into our new licencing system but the only way to do it effectively was to export/import everyone on the same package so we could get everyones expire date correct, effectively everyones was put on the 12 month package and then the purchase date was set as 12 months before the expire date of the old licence, we thought it best to import everyone to the 12 month package rather than the 4 or 6 month one as it’s better value if they want to renew, at the time we didn’t know it would create new licence keys.

    I hope this clears things up a little.

    Stiofan

    #183636

    iconraju
    Expired Member
    Post count: 187

    Hi Stiofan,

    Your explanation is not convincing and does not hold water and it does not answer the specific questions raised by me. You can not change the system to suit one party.

    If you go by your logic, then why even today you have licences for different periods. That means you take somebody on a short licence period and have him renew for longer periods? Is that your motive.

    Any way, I will purchase a fresh licence for another period of 4 months and have the site updated with the new licences, as you assured me that doing this will not affect the site in any way.

    Your Licencing System, and the resultant explanation, has shown the real colours of the Company. This will not show any good in the long run. Anyways, it is your company. However, we reserve the right to be associated with it or not, eventually.

    gsr

    #183643

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi gsr,

    You seem to think we are trying to trick you into signing up for 12 months to somehow “make more money”? If our goal was to make more money then we would have converted everyone to a 4 month package, those are the most profitable for us, the 12 month is best value for you!

    We are here to help you, we treat people as they treat us, we are not trying to trick you as it seem you think we are… I have tried to answer all your questions and i believe i have, if have not please point out anyone’s i have not and i will be happy to answer them fully for you.

    Your negative and distrusting attitude seems to come from no where, we are simply a small business of less than 10 people trying to make things work, we had to change licencing system to comply with all country laws that we sell to, the old system could no longer do this for us. The new licencing system is not perfect but neither was the old one, we are doing our best to make it work. The worst case scenario for you is you buy a 4 month package and have to re-enter new licence keys.

    I hope i have cleared up any confusion and you can see we are only trying to help you and not trick you? If you genuinely think so low of our company then please don’t renew, but hopefully you can see it’s a misunderstanding.

    Regards,

    Stiofan

    #183689

    iconraju
    Expired Member
    Post count: 187

    Hi Stiofon,

    Don’t blame me for my attitude. Attitudes are formed based on actions of the other party.

    I have been into this for the last four months, (and still not seen the light) with many bugs and issues for the smallest of things, I had to resort to the forum. All along I have been sympathetic with you guys for the prompt response to questions raised in the forum, especially, you, Paolo and Guust. Patience is running out and at this time, when I tried to renew the licence, it asks me for a 12 month renewal, when actually I need to renew it for 4 months, at the moment. You should know better about International Laws, as your reasoning does not augur well.

    This is why it hurts. Having got into this, I would like to take it its logical end. I would, therefore purchase afresh for 4 a month period for the moment; and if and when I renew it post this expiry, will I be asked for 12 month renewal or a 4 month renewal? Please clarify at least now and put it up in your renewal policy. It is better to be transparent. We decide what is best for us. You just give us the available options. Blocking those options really means what I am trying to say. What prevents you from making the options (4 / 6 / 12 months) available for renewal? I can’t think of any International Law preventing you from making the options available.

    Pardon me if I sound rude; but I want to open out, tell you guys what people think and in the end wishing good to all of you.

    gsr

    #183691

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi gsr,

    The system we have to sell our products does not let us have different expire times for the one product, so we have to have 3 products, 4,6 and 12 month “products” these give you access to all addons but create their own licence keys when bought, this is the reason we cant let you renew at a different monthly value.

    If you now purchase the 4 month package when it expires you will have the option to renew the 4 month package or the 12 month package (unless you want me to remove it) but again they will use different licence keys.

    Stiofan

    #183758

    iconraju
    Expired Member
    Post count: 187

    Hi Stiofan,

    Your answers aren’t still convincing, yet. May be you have your own logic and perhaps a good reason for the system you have, you believe in. I would have appreciated if this type of renewals was made clear in your purchase/renewal policy before hand itself.

    I am nobody to tell you what you should be doing (like removal of a certain Package).

    I have no issues in dealing with new licence keys, so long as the site doesn’t go for a six and able to receive updates.

    As informed to you earlier, I will purchase afresh a 4 months package, for the moment, and update the fresh licence keys at my end. Let me wait and watch how you progress (in terms of stabilising the newly released Supreme Child theme and other issues. I was told that the release of 0.3.0 will happen by the end of last week. The date has gone by and I have no information about its fate nor when will it be actually released. Or you guys still working on it to resolve some bugs reported by some members in the forum), during the next four months to renew or not or dump the product for good. It is my belief that when one is dealing in online market, one has to be careful.

    Business Directory is a very competitive market, where majority of the businesses want a free listing. I am trying to change the ball-game by giving value added information. In fact, by getting a paid listing, they can do away with not having a website of their own. I have priced Featured Listing At ₹ 1,000/- pa (approx $ 15) and Premium at ₹ 2,000/ pa (approx $ 30). Even at this pricing, there seems to be terrible pressure. Plus I plan to additionally monetize the site thro advertisement revenue.

    In this process, I have to calculate what costs go in and what revenues I can get. It is not only your renewl cost, but also costs associated with getting SSL certificate, moving to Virtual Private Servers, Payment Gateway etc.

    Lastly, the more the delay, the more the costs.

    Thanks and rgds,

    gsr

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