Stiofan O'Connor

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Viewing 15 posts - 256 through 270 (of 13,774 total)
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  • September 23, 2019 at 4:17 pm in reply to: Upgrade from 4 month to Upgrade 1 Year subscription? #509780

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Patrick,

    Unfortunately the way the system works there is no way to upgrade from the different time periods. You would have to just buy the 12 months and get new keys.

    We are currently working on a system that will auto update keys for your sites but this is still a couple of weeks away.

    Thanks,

    Stiofan

    September 21, 2019 at 5:44 pm in reply to: Reviews tab shows blank space #509545

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I can’t recreate this on my test site.
    I see in your child theme you have some comment form related filters, can you comment them out for testing please? (remember to clear cache).

    Thanks,

    Stiofan

    September 21, 2019 at 9:39 am in reply to: change paypal for my subscription #509520

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Mark,

    There is no way for us to change that over, the only way would be for you to let it expire and then renew it with the new paypal account, just make sure you renew it and don’t buy a new one and the licences will remain the same.

    Thanks,

    Stiofan

    September 20, 2019 at 7:10 pm in reply to: Listing Manager #509430

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    1. List urls are intentionally obfuscated, this allows a user to create a list in private but still share it with friends via a direct link. If we gave them pretty links it could easily be guessed.

    You as an admin can create your own admin lists with pretty links if required.

    2. An admin can add a specific image if they want, we plan to either make it use the first image of the first listing or to maybe let a user upload an image in the future.

    Thanks,

    Stiofan

    September 20, 2019 at 7:03 pm in reply to: Advanced Search Bug #509427

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    @kc ping me when u can, this is not the way i see it rendered, i feel like i’m missing something?

    Stiofan

    September 20, 2019 at 11:51 am in reply to: Places showing closed during open hours #509361

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Barbara,

    Please make sure the business hours offset is from UTC without DST (dayligth savings time) offset. i see most of your listings are -7 but should be -8.

    Stiofan

    September 19, 2019 at 3:45 pm in reply to: REST API, Loopback requests GD/WPI #509209

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Kevin,

    I belive this is related to the wp sessions class we use in WPI, it causes no know issues apart from failing that test, we will be releasing a fix for it soon.

    Thanks,

    Stiofan

    September 18, 2019 at 2:20 pm in reply to: Incompatible with Tribe Events Calendar #508960

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Nick,

    Thanks for the info, it turns out it was just related to the way the double google maps API call was failing on Safari.

    I added this code snippet to disable the events cal API call (it will use the GD one) and it seems to all work. 

    add_filter('tribe_events_google_maps_api','__return_false');

    Thanks,

    Stiofan

    September 18, 2019 at 1:55 pm in reply to: Plugin Update Errors #508954

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Kenneth,

    Please try now, for some reason that specific licence was missing its expiry date, i have resolved this now.

    Thanks,

    Stiofan

    September 18, 2019 at 10:34 am in reply to: Incompatible with Tribe Events Calendar #508916

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Nick, can you double check the details, i get “ERROR: Invalid login credentials.”

    Thanks,

    Stiofan

    September 17, 2019 at 5:09 pm in reply to: Upgrading from free to paid package #508665

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Eileen,

    Please check now, your server seemed to have issues with the wp_die() function being called after a redirect, i have changed this in our code and it will be in the next release incase it affects anyone else.

    Thanks,

    Stiofan

    September 17, 2019 at 2:52 pm in reply to: Advanced Search Bug #508638

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Liz,

    I don’t see any errors at our end, please try clearing your cache and if you still have issues if you can post a link to your site we will take a look.

    Thanks,

    Stiofna

    September 17, 2019 at 11:04 am in reply to: Incompatible with Tribe Events Calendar #508594

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    Thanks for the details i do see the error only on safari.
    I have tried to recreate this on our own servers but i can’t, can your give us wp-admin access so we can check? If not a copy of your theme might be enough. You can leave login details in a private reply, these can only be seen by staff.

    Thanks,

    Stiofan

    September 16, 2019 at 6:24 pm in reply to: Incompatible with Tribe Events Calendar #508483

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    I don’t see any issue on your sites did you fix this?

    Thanks,

    Stiofan

    September 16, 2019 at 4:32 pm in reply to: Images (other than the first) doesn't load #508456

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    Some additional questions.

    1. Does this happen when you are doing a save or you just see it after visiting the site after a period of time?
    2. Are you doing saves on the frontend or backend?
    3. Is there anything else making changes to the posts via api or such?

    Stiofan

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Viewing 15 posts - 256 through 270 (of 13,774 total)
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