Plugin Update Errors

This topic contains 9 replies, has 4 voices, and was last updated by  Kenneth 4 years, 8 months ago.

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  • September 17, 2019 at 8:33 pm #508693

    Kenneth
    Full Member
    Post count: 66

    Hi guys, We had about 7 GD updates today. Two will not resolve: Claim Listings and Events.

    The Claim Listings briefly shows as updated after clicking update and when the plugin page is refreshed it shows again as not updated. (See attached)

    The Events plugin gives an update error and says my subscription has expired which is not the case (See attached). All license keys are up to date. How can we fix this?

    September 17, 2019 at 10:17 pm #508722

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks for reporting.
    We are looking into it on our side and will get back to you with an update.

    If you could, please share WP Admin credentials so we can look into the issue on your site if needed.

    September 18, 2019 at 1:43 am #508818

    Kenneth
    Full Member
    Post count: 66
    This reply has been marked as private.
    September 18, 2019 at 7:54 am #508883

    Alex Rollin
    Moderator
    Post count: 27815

    We have made a fix, and will be releasing it as soon as we have tested.

    Thanks

    September 18, 2019 at 8:46 am #508894

    Kiran
    Moderator
    Post count: 7069

    Hi Kenneth,

    For Claim Listings plugin we found this issue and it will in next release. For Event Manager plugin please Deactivate > Activate the Licence key and try again update.

    Kiran

    September 18, 2019 at 12:33 pm #508932

    Kenneth
    Full Member
    Post count: 66
    This reply has been marked as private.
    September 18, 2019 at 12:39 pm #508933

    Kiran
    Moderator
    Post count: 7069

    Hi,

    Please use licence key from https://wpgeodirectory.com/your-account/ and let us know how it goes.

    Kiran

    September 18, 2019 at 12:43 pm #508934

    Kenneth
    Full Member
    Post count: 66

    The referenced key is from my account. It isn’t working.

    September 18, 2019 at 1:55 pm #508954

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Kenneth,

    Please try now, for some reason that specific licence was missing its expiry date, i have resolved this now.

    Thanks,

    Stiofan

    September 18, 2019 at 2:08 pm #508959

    Kenneth
    Full Member
    Post count: 66

    Yup… That did it. We’re good to go.

    Thanks!

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