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100% discount PayPal fails

This topic contains 23 replies, has 3 voices, and was last updated by  Patrik 4 years, 6 months ago.

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  • Author
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  • October 2, 2019 at 7:26 pm #511291

    P O
    Expired Member
    Post count: 501

    I created a 100% discount code: free100.

    The user applies it and it shows $0.00. OK

    Then a proceed to PayPal button.

    Why?

    Click proceed to PayPal and Fail. PayPal have problems right now.

    Fail.

    Why if the discount is 100%, the system sends you to PayPal?

    Thanks.

    October 2, 2019 at 8:11 pm #511303

    Alex Rollin
    Moderator
    Post count: 27815

    So I can test, is the package recurring or one-time?

    October 2, 2019 at 8:12 pm #511305

    P O
    Expired Member
    Post count: 501

    Recurring.

    October 2, 2019 at 8:22 pm #511310

    Alex Rollin
    Moderator
    Post count: 27815

    OK, I will test ot but from what I recall Paypal can’t have a 0 charge when starting a subscription. If you test with any positive amount it should work. I will check on that myself and get back to you.

    The workaround is the free trial, settings for which are in the package.

    October 2, 2019 at 8:24 pm #511313

    P O
    Expired Member
    Post count: 501

    I tried with 50% discount also and same result.

    Fail.

    If there is a 100% discount then the system should hide the proceed to PayPal and publish the place directly with a 0.00 invoice.

    October 2, 2019 at 8:32 pm #511319

    Alex Rollin
    Moderator
    Post count: 27815

    I hear what you are saying but for a recurring subscription, that is totally setup at Paypal so, if it was skipped, then there would be no recurring followup.

    October 2, 2019 at 8:39 pm #511323

    P O
    Expired Member
    Post count: 501

    Discount 50%
    Discount: Just 1st payment
    Recurring: yes

    Those are GD options.

    October 2, 2019 at 8:44 pm #511324

    P O
    Expired Member
    Post count: 501

    Places Settings:
    – Anual Package Price: $100

    Invoicing Settings:
    – Discounts:
    –Code: mycode
    –Percentage: 50%
    –Item: Anual Package

    For recurring apply to: First payment only
    First payment only: Apply this discount to only first payment of the recurring invoice.

    Those are the settings.

    50% or 100% or anything used fails.

    Thanks.

    October 7, 2019 at 6:54 am #511857

    P O
    Expired Member
    Post count: 501

    Anything about this? My sites are completely dead because of this problem.

    Thanks.

    October 7, 2019 at 8:04 am #511864

    Alex Rollin
    Moderator
    Post count: 27815

    The developers have been alerted and are looking into the issue.

    October 7, 2019 at 9:16 am #511896

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Can you first test in PayPal sandbox mode? Also, provide the admin details in private reply so that we can do some troubleshooting. It should not redirect to PayPal for order total 0(zero) in normal or recurring invoices. Regarding an error, while redirecting on PayPal, it may be possible that you have not configured your PayPal account. Let us know the admin details and we will have a look with our PayPal test credentials.

    Regards,
    Patrik

    October 7, 2019 at 9:38 am #511907

    P O
    Expired Member
    Post count: 501
    This reply has been marked as private.
    October 7, 2019 at 1:18 pm #511941

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    October 7, 2019 at 2:22 pm #511957

    P O
    Expired Member
    Post count: 501
    This reply has been marked as private.
    October 7, 2019 at 3:55 pm #511996

    Patrik
    Moderator
    Post count: 1971

    There must be some conflicts or issue with your site as it works for our site well. If you can clone the live site and provide details would help to find and resolve the issue. If someone else had the same problem then they might have created a ticket for the same.

    Regards,
    Patrik

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