3 plugins causing internal server error

This topic contains 8 replies, has 4 voices, and was last updated by  Simone 8 years, 11 months ago.

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  • June 8, 2015 at 9:17 am #41779

    Richard Thomas
    Expired Member
    Post count: 9

    Hi, I’m posting here rather than in individual plugin threads because I have 3 plugins that are causing an Internal Server Error when activated, and I’m then locked out of my wp-admin.
    The plugins concerned are advanced search, event manager and location manager. They’re all the latest because I only just joined Premium a couple of days ago.
    How am I able to use these plugins?

    Richard

    June 8, 2015 at 1:35 pm #41792

    Simone
    Expired Member
    Post count: 3515

    Hi Richard, could you please post url and login details in a private reply? thanks

    June 8, 2015 at 2:37 pm #41801

    Paolo
    Site Admin
    Post count: 31206

    HI RIchard,

    do you hav an error log handy? Whenever yu have a server error, in the errorlog there should be logged the reason.

    Knowing the reason will make it easier to debug.

    Please let us know,

    Thanks

    June 8, 2015 at 4:48 pm #41806

    Joseph
    Free User
    Post count: 16

    Richard,

    Only way to disable these plugins is to get in your control panel like cPanel with your hosting provider and get in File Manager then go in wp-content folder then plugins folder then find these 3 folders, click them and delete it

    Then you can be able to log in the wp-admin again then re install them 🙂

    June 8, 2015 at 11:56 pm #41856

    Richard Thomas
    Expired Member
    Post count: 9
    This reply has been marked as private.
    June 10, 2015 at 1:59 am #41970

    Richard Thomas
    Expired Member
    Post count: 9

    I’ve sent a private reply with the details

    June 10, 2015 at 11:27 am #42014

    Simone
    Expired Member
    Post count: 3515

    Hello Richard,
    I renamed the plugin folder via ftp and then from backend I have checked.
    You had Geodirectory (core) not updated, so when you updated the addon, it gave you that errors. I’ve updated it and now the website is fine with no errors. Please check your other plugins, I don’t know what you had previously activated (I only activated GD and addons now)

    June 10, 2015 at 12:16 pm #42019

    Richard Thomas
    Expired Member
    Post count: 9

    Thanks Simone, I thought I’d updated the core, but obviously not!

    June 10, 2015 at 12:59 pm #42027

    Simone
    Expired Member
    Post count: 3515

    No problem, you’re welcome 🙂

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