Activating DIVI Theme presents 502 Bad Gateway Error?

This topic contains 7 replies, has 4 voices, and was last updated by  Paolo 6 years, 9 months ago.

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  • August 4, 2017 at 9:30 pm #389816

    Itchytrig
    Free User
    Post count: 7

    Hi,

    As an Elegant Themes DIV fan I would like to see how GD looks on the DIVI theme framework… problem is when I install and activate it I get a 502 error and have to delete the theme via FTP to get back into admin???

    I know there is some sort of built in compatibility with DIVI, but hey whats going wrong here?

    Any help appreciated – Thanks!

    August 5, 2017 at 4:36 am #389842

    Guust
    Moderator
    Post count: 29970

    1. Deactivate GD
    2. Select your theme
    3. Activate GD
    4. Go to GD > Theme compatibility and DIVI should be selected automatically.

    If we need to check your settings, post your URL and WP admin details in a private reply.

    Thanks

    August 6, 2017 at 7:13 pm #389997

    Itchytrig
    Free User
    Post count: 7
    This reply has been marked as private.
    August 7, 2017 at 10:26 am #390062

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    I just tried to activate DIVI when GD was not active and it still gives me a 502 error, this would seem to be unrelated to GD.

    You should try installing a fresh copy of DIVI and if that does not help you should check the server error log to see what is going wrong.

    Thanks,

    Stiofan

    August 7, 2017 at 12:02 pm #390081

    Itchytrig
    Free User
    Post count: 7

    Hi Stiofan,

    Thanks for the update. I have already tried fresh copy of DIVI…

    As this is a new site, not currently live I could wipe all files and the database and try installing everything from a fresh… bit of a headache but I would like to get this all working correctly.

    Thanks

    August 7, 2017 at 12:54 pm #390091

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Check the error log, it should tell you what is going on.

    Thanks,

    Stiofan

    August 7, 2017 at 9:28 pm #390180

    Itchytrig
    Free User
    Post count: 7

    Hi,

    OK so it turns out our hosts are on php 5.3.9 and DIVI needs 5.6 !

    So asked for a migration / upgrade… I guess that should do it. Doh.

    Thanks again

    August 7, 2017 at 9:38 pm #390182

    Paolo
    Site Admin
    Post count: 31206

    Thanks for letting us know 🙂

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