30% OFF EVERYTHING
SUMMER SALE
Buy Now

Activating location manager add on crashes my site

This topic contains 32 replies, has 5 voices, and was last updated by  kate kumar 6 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • May 27, 2019 at 5:18 pm #489296

    kate kumar
    Expired Member
    Post count: 54

    This is the error message I receive when I activate the location manager add on :

    500 – Internal Server Error
    This is a temporary server error.
    Please try to reload the webpage later.
    If you are the webmaster of this site please log in to Cpanel and check the Error Logs. You will find the exact reason for this error there.

    Common reasons for this error are:

    Incorrect file/directory permissions: Above 755.
    In order files to be processed by the webserver, their permissions have to be equal or below 755. You can update file permissions with a FTP client or through cPanel’s File Manager.

    Incorrect Apache directives inside .htaccess file.
    Make sure you have not specified unsupported directives inside the local .htaccess file. Such include PHP settings and Apache module settings.

    May 27, 2019 at 5:20 pm #489298

    Kor
    Moderator
    Post count: 16516

    Hi kate kumar,

    Thanks for your post. Kindly make sure that you’re installing the correct version of the addon as explained here https://wpgeodirectory.com/docs-v2/geodirectory/installation/#version . If the issue still persists, share your Website WP admin access and FTP access to your server in private reply and we’ll troubleshoot this for you.

    May 27, 2019 at 5:27 pm #489307

    kate kumar
    Expired Member
    Post count: 54
    This reply has been marked as private.
    May 27, 2019 at 6:43 pm #489337

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    I just activated the location manager and your site didn’t crash?

    Let me know if the problem is solved on your side too.

    Thanks

    May 27, 2019 at 6:46 pm #489339

    kate kumar
    Expired Member
    Post count: 54

    Hi Paolo, no it has crashed my side

    May 27, 2019 at 6:48 pm #489344

    kate kumar
    Expired Member
    Post count: 54

    Has the same error message
    500 – Internal Server Error
    This is a temporary server error.
    Please try to reload the webpage later.
    If you are the webmaster of this site please log in to Cpanel and check the Error Logs. You will find the exact reason for this error there.

    Common reasons for this error are:

    Incorrect file/directory permissions: Above 755.
    In order files to be processed by the webserver, their permissions have to be equal or below 755. You can update file permissions with a FTP client or through cPanel’s File Manager.

    Incorrect Apache directives inside .htaccess file.
    Make sure you have not specified unsupported directives inside the local .htaccess file. Such include PHP settings and Apache module settings.

    May 27, 2019 at 7:41 pm #489355

    Paolo
    Site Admin
    Post count: 31211

    Yes, I’ve seen that now.

    I’m trying to create an FTP account to investigate this further.

    Thanks for your patience.

    May 27, 2019 at 7:45 pm #489356

    kate kumar
    Expired Member
    Post count: 54

    Thank you very much for your help

    May 27, 2019 at 7:48 pm #489357

    Paolo
    Site Admin
    Post count: 31211

    This is the error:

    [27-May-2019 19:44:56 UTC] PHP Fatal error: Call to undefined method GeoDir_Permalinks::location_near_slug() in /home/locallyp/public_html/wp-content/plugins/geodir_location_manager/includes/widgets/class-geodir-location-widget-location-switcher.php on line 489

    We’re trying to track down what is causing it. We’ll update you asap.

    May 27, 2019 at 7:48 pm #489358

    Paolo
    Site Admin
    Post count: 31211

    This is the error:

    [27-May-2019 19:44:56 UTC] PHP Fatal error: Call to undefined method GeoDir_Permalinks::location_near_slug() in /home/locallyp/public_html/wp-content/plugins/geodir_location_manager/includes/widgets/class-geodir-location-widget-location-switcher.php on line 489

    We’re trying to track down what is causing it. We’ll update you asap.

    May 27, 2019 at 7:52 pm #489359

    Paolo
    Site Admin
    Post count: 31211
    This reply has been marked as private.
    May 27, 2019 at 8:13 pm #489363

    kate kumar
    Expired Member
    Post count: 54

    Hi do I need to do anything with the above info ? thanks

    May 27, 2019 at 8:22 pm #489364

    Paolo
    Site Admin
    Post count: 31211

    no that is for the developers to check.

    May 28, 2019 at 1:13 pm #489484

    Kiran
    Moderator
    Post count: 7069

    Hi Kate,

    Admin credentials are not working, please check.

    I have checked files for GeoDirectory plugins and found that some plugins contains files from both v1 & v2 versions.

    Those plugins are:
    geodir_advance_search_filters
    geodir_event_manager
    geodir_location_manager
    geodir_payment_manager

    Please download recent v2 plugins listed above and REPLACE each plugin under /plugins/ directory.

    Let us know.

    Regards,
    Kiran

    May 28, 2019 at 4:21 pm #489536

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 33 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount