Add Listing Phone Number Issue on Mobile Device

This topic contains 4 replies, has 2 voices, and was last updated by  Alex Rollin 4 years ago.

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  • April 13, 2020 at 11:28 pm #539961

    riobravomedia
    Expired Member
    Post count: 361

    I just got contacted by a customer who was trying to add a listing via a mobile device and they couldn’t get past the phone number as their keyboard didn’t give them access to “-” or “()”.

    any suggestions on how this can be corrected?

    April 13, 2020 at 11:29 pm #539963

    riobravomedia
    Expired Member
    Post count: 361
    This reply has been marked as private.
    April 14, 2020 at 8:42 am #540014

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    phone pattern validation is optional, have you considered disabling it?

    You could also make the field optional.

    Every phone has different options. I make a note for the the developers to look into how this field could be improved. It could be that in a future version the input of the brackets and dashes could be part of more complex formatting on the input side, so that the user is only required to enter digits. For now this would require a customization, though, so I have recommended a couple options you could try.

    April 14, 2020 at 8:44 am #540016

    riobravomedia
    Expired Member
    Post count: 361

    Alex,

    So you agree this is an issue with Mobile?

    I am not sure how this got setup… assuming that it is the default setting right?

    How would I disable it?

    April 14, 2020 at 5:17 pm #540159

    Alex Rollin
    Moderator
    Post count: 27815

    You can remove the validation pattern from the field options, and the validation error message to set it back to default.

    It would seem to be an issue for that user, yes. It would seem they have some kind of autofill open also which may be part of the issue as well.

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