You can adjust the options for the gd_categories element. One of the advanced options is to remove the counts or to hide empty counts. Use the shortcode builder or the block options in the block or the widget.
I clicked through the site and things generally look ok. Can you describe the other issue you are having?
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How to add a new support ticket
To open a new support ticket, first select the relevant forum and then click the "New Post" button.
Example: You need support for the core plugin? Click on GeoDirectory Core Plugin support and click on the "New Post Button".