Add on licenses invalid

This topic contains 3 replies, has 2 voices, and was last updated by  Guust 6 years ago.

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  • #421633

    Debra Ferguson
    Expired Member
    Post count: 12

    Hi, there. We purchased the 1 year membership at $199 which includes all of the add-ons. I was unaware of this and, on October 19, 2017, I purchased 2 add-ons as you will see below. After I purchased them, I realized that they were already included with the yearly membership so I asked for a refund. I was refunded but appears the licenses were canceled or something. The licenses for these are showing as not being valid/refunded. We need this corrected. Please advise. Below is the email I received for the purchase of the two additional add-ons which for some reason, the invoice is not showing in my account.

    https://drive.google.com/file/d/1onFuHiMcTud78uY0ZdUH_wStsDGBprLn/view

    Dear Debra,

    Thank you for your purchase and welcome to GeoDirectory!

    Download Invoice

    Please click on the link(s) below to download your files or you can find all files in your account area (My Account>Downloads)

    Pricing Manager – Single Site
    geodir_payment_manager.zip
    Claim Listings – Single Site
    geodir_claim_listing.zip
    GeoDirectory – (AyeCode Ltd)

    #421640

    Guust
    Moderator
    Post count: 29970

    The licenses that are part of your membership are at https://wpgeodirectory.com/your-account/
    Deactivate the old canceled licenses, and re-enter the new ones.
    Let us know how that went.
    Thanks

    #421668

    Debra Ferguson
    Expired Member
    Post count: 12

    Thanks, I have figured it out.

    #421672

    Guust
    Moderator
    Post count: 29970

    Thanks for letting us know.

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