Add On Plugins Cause Site Admin 500 Error

This topic contains 6 replies, has 3 voices, and was last updated by  Kor 4 years, 8 months ago.

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  • September 19, 2019 at 4:30 pm #509218

    Hayley Kirkman
    Expired Member
    Post count: 37

    I need to use the “GeoDirectory Pricing Manager” add on and it was well as many other of the addons cause the site admin are to go 500 error.

    When I go in to the FTP and rename the folder it fixes the issue but I cannot use the needed addon plugins.

    Please advise.

    Thanks,
    Hayley

    September 19, 2019 at 4:30 pm #509219

    Hayley Kirkman
    Expired Member
    Post count: 37
    This reply has been marked as private.
    September 19, 2019 at 6:52 pm #509247

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    September 19, 2019 at 9:38 pm #509265

    Hayley Kirkman
    Expired Member
    Post count: 37

    Hi Alex,

    Thanks for the reply! We just upgraded to a very expensive VPS account from a shared hosting plan. To my knowledge when we upgraded to the VPS account as your GeoDirectory system requirements stated we are pretty confident we were purchasing a fully dedicated VPS hosting plan through bluehost.

    I wonder if there is any way to produce a reeding to see which plugins are hogging the most resources. If it were some that we are not using or could deactivate would that solve the issue?

    Thanks,
    Hayley

    September 19, 2019 at 9:46 pm #509266

    Hayley Kirkman
    Expired Member
    Post count: 37

    I just double checked and we are on the “VPS Standard Web Hosting” plan.

    September 19, 2019 at 9:51 pm #509267

    Hayley Kirkman
    Expired Member
    Post count: 37

    I also just added define(‘WP_MEMORY_LIMIT’, ‘256M’); to the wp-config.php file and it seems to have allowed me to install the add ons and activate them now.

    September 20, 2019 at 7:38 am #509295

    Kor
    Moderator
    Post count: 16516

    Hi Hayley,

    Thanks for letting us know. Also, try increasing the PHP resources below as much as possible.

    ​memory_limit
    upload_max_filesize
    post_max_size
    max_execution_time ​
    max_input_vars

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