Addons policy.

This topic contains 8 replies, has 2 voices, and was last updated by  Juan Reina 7 years, 2 months ago.

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  • February 21, 2017 at 5:38 pm #362928

    Juan Reina
    Full Member
    Post count: 48

    Dear friends

    I bought several modules during the past year, and beginnings of this one for the price of 45 dollars. Addons with no updates and installations limits, but I see that they have changed the policy. And they appear to me as a single installation. I understand that it is a mistake.

    Thanks for your response.

    A greeting.

    February 21, 2017 at 5:41 pm #362931

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    And they appear to me as a single installation

    this is a change that should only affect new licenses. Where are you seeing them as single installation?

    Thanks for letting us know

    February 21, 2017 at 5:47 pm #362934

    Juan Reina
    Full Member
    Post count: 48

    That I understand Paulo, none of the modules purchased by me should be affected since the policy was unlimited installations and updates.

    When I try to activate one of the addons bought in an installation the message is
    License not activated, please renew …

    Also for some time no addon has been activated.

    Thank you

    February 21, 2017 at 5:50 pm #362937

    Paolo
    Site Admin
    Post count: 31206

    Hi Juan,

    after double checking, it appears that old licenses where indeed affected. Stiofan is looking into it to correct it and we’ll let you know asap.

    Thanks for reporting it and for your patience

    February 21, 2017 at 5:53 pm #362938

    Juan Reina
    Full Member
    Post count: 48

    You welcome Paolo

    a greeting

    February 21, 2017 at 6:07 pm #362942

    Paolo
    Site Admin
    Post count: 31206

    You should be able to activate it in more websites now, let us know if you have further problems.

    Thanks

    February 21, 2017 at 7:37 pm #362975

    Juan Reina
    Full Member
    Post count: 48

    Hello Paolo

    I was able to activate the addon on the site I had planned. But I worry that keeps popping up in my purchase history a limit of activations and a text that say that I not have access to updates appears. I understand that this is not the case, there is no limit either on installations or updates on these modules purchased before the change of your purchase conditions.

    Thank you for clarifying my doubts.

    a greeting

    February 21, 2017 at 7:42 pm #362980

    Paolo
    Site Admin
    Post count: 31206

    Don’t worry, Stiofan will apply a permanent fix tomorrow

    February 21, 2017 at 7:43 pm #362981

    Juan Reina
    Full Member
    Post count: 48

    Thanks Paolo

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