Address not working

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Author

Posts
April 29, 2016 at 1:20 am #181489

Kerri Dawn
Free User

Post count: 77

Hey team,

So since the update my addresses have stopped showing up and now my analytics do not work anymore. What gives? 🙁 Please help. I just did a pre-launch and then this happens. Also is there a way that when a person is filling out their directory information and they happen to refresh their screen before saving a way they do not lose all the information they lost. I am finding many people who are testing the site for me are running into this issue. Some are doing this online on their computers and a few have done this on their smart phones. Any advice.

Also can you recommend a good way to apply this to an app, or is my best option to find a developer.

Kerri

April 29, 2016 at 2:04 am #181500

Kor
Moderator

Post count: 16516

Hi Kerri,

Sorry to hear about the problem. Do you think you can share temp admin access to your site so we can take a better look at the address issue? You can post the details here using the private reply option below.

Regarding your second question, it’s not possible/recommended to keep user entered data when refreshing. Even if it’s possible, it would be a bit complex and require some hands-on work, which falls outside the scope of what we offer for support.

Thanks!

April 29, 2016 at 5:19 am #181554

Kerri Dawn
Free User

Post count: 77

This reply has been marked as private.

April 29, 2016 at 5:21 am #181555

Kerri Dawn
Free User

Post count: 77

This reply has been marked as private.

April 29, 2016 at 7:27 am #181605
Kor
Moderator

Post count: 16516
Hi Kerri,

I’m going to need to transfer this to one of our developers for a second check on the address issue. Meanwhile, use the custom CSS below to center the GD posts.
```
.geodir_category_list_view {
    text-align: Center;
}
```
and here’s how you can center the ads Widget at the footer.
```
section#advtwidget-8 {
    text-align: center;
}
```
April 29, 2016 at 8:53 am #181676

Guust
Moderator

Post count: 29970

Custom Post addon was disabled, and you have chosen for both CPTs not to have addresses at GD > General > Select CPT to disable physical location.
I have re-enabled Studios and all seems fine.

Please check

I am not sure how you update, but here is the info: https://wpgeodirectory.com/docs/faqs/what-is-the-best-way-to-update-the-gd-plugins/

April 29, 2016 at 3:47 pm #181943

Kerri Dawn
Free User

Post count: 77

Hi Guys,

Thank you for all your help so far, I made the changes to move the few things, now is there a way to move the menu in the navigation to the far right and a way to centre everything in the footer?

As well I changed the CPT setting. However, the address issue did not change on the professionals. I even deactivated and reactivated. And the analytics isn’t working still. 🙁

As for the updates, I update every day. With the multi-site I will update then, then for some reason I will be notified I need to update, even though it was done already. Sometimes all I have to do is refresh the page, but sometimes I have to go in manually to update them. Paolo has tried to help me with this in the past but it still keeps happening.

Kerri

April 29, 2016 at 5:20 pm #182033

Paolo
Site Admin

Post count: 31206

Hi,

for the update on multisite, you should be good to go now, I see all your add-ons are updated. The problem you experienced before were due to our license system change.

I see address fields fine in professionals. Let me know where the problem is exactly.

Didn’t we fix your analytics here: https://wpgeodirectory.com/support/topic/analytics-not-working/ ?

Let us know,

Thanks

April 29, 2016 at 5:57 pm #182047

Kerri Dawn
Free User

Post count: 77

Hi Paolo.

That is odd, it is not showing up on my end and I tried on Safari, Chorome and Firefox. And I cleared my history. I will check back again in a few hours and see what happens. We did fx the analytics, however, it is not working all of a sudden. 🙁 It was working great!!!!

Kerri

April 29, 2016 at 6:05 pm #182049

Kerri Dawn
Free User

Post count: 77

I am getting this…

{“error”:{“errors”:[{“domain”:”usageLimits”,”reason”:”accessNotConfigured”,”message”:”Access Not Configured. Google Analytics API has not been used in project 244896135788 before or it is disabled. Enable it by visiting https://console.developers.google.com/apis/api/analytics/overview?project=244896135788 then retry. If you enabled this API recently, wait a few minutes for the action to propagate to our systems and retry.”,”extendedHelp”:”https://console.developers.google.com/apis/api/analytics/overview?project=244896135788″}],”code”:403,”message”:”Access Not Configured. Google Analytics API has not been used in project 244896135788 before or it is disabled. Enable it by visiting https://console.developers.google.com/apis/api/analytics/overview?project=244896135788 then retry. If you enabled this API recently, wait a few minutes for the action to propagate to our systems and retry.”}} – See more at: http://hairknowledge.net/directory/directory/canada/alberta/calgary/salon/salon-reform/#sthash.c09QeC7x.dpuf

April 29, 2016 at 6:09 pm #182050

Paolo
Site Admin

Post count: 31206

Did you try to visit that URL and enable the google analytcs API as requested?

Enable it by visiting https://console.developers.google.com/apis/api/analytics/overview?project=244896135788

Let us know,

Thanks

April 29, 2016 at 6:10 pm #182051

Kerri Dawn
Free User

Post count: 77

Yeah I just did that actually. I am going to delete everything and re-set it up and see what happens.

April 29, 2016 at 6:58 pm #182161

Kerri Dawn
Free User

Post count: 77

Got is working again! 🙂

OK now to get the addresses to show up on the professionals. What can I do now? I did everything Guust has said, and deactivated and reactivated. The Studios is showing the address just not the professionals.

Also can you help me please centre the footer information and push the menu to the far right please.

April 29, 2016 at 8:17 pm #182180
Paolo
Site Admin

Post count: 31206
Hi,

I see the address on professionals if I try to add a new listing from both front and back end.

Where do you not see it?

For the menu and footer add this to your custom css:
```
header nav {
    float: right;
    margin: 20px 0 0;
    width: auto;
}

.footer nav {
    float: none;
    margin: 0 auto;
    width: 42%;
}

#inner-footer > p {
    text-align: center;
}
```
Thanks
April 30, 2016 at 9:37 pm #182876

Kerri Dawn
Free User

Post count: 77

Thank you Paolo, that worked great. The only thing still not working on my end not sure how come it is working on your end and not mine but the professionals is still not showing up the address like it is on the studio. I even cleared my history etc. And it does not show up my other computer I have an apple and a pc). On my phone I try to pull up the professionals address it says address not found. Any suggestions here, or wait it out?

Also on facebook I see you guys are developing an app, that is awesome! Does this mean my users can utliize the directory better form their phones, or should I still consider getting an app made seperatly. And do you have an ETA?
Author

Posts