Admin cannot edit users avatar or banner image from WP portal

This topic contains 2 replies, has 2 voices, and was last updated by  Andrew 4 years, 3 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • January 30, 2020 at 10:59 am #528015

    Andrew
    Expired Member
    Post count: 197

    Hi,

    We’d like to edit some of our users avatars and banner images, however when we log into the WP portal of our website as an admin and click either “Change Avatar” or “Change Banner” (see screenshot attached) we simply get directed to the top of the page.

    Any ideas what’s going on here?

    Thanks,
    Andrew

    January 30, 2020 at 3:07 pm #528056

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    you can check the UsersWP options to make sure you are running Bootstrap

    UsersWP – General – Developer – Default Design Style

    If that doesn’t fix it please post your issue to the UsersWP support forum here where we can help more:

    https://userswp.io/support/

    February 1, 2020 at 4:14 am #528323

    Andrew
    Expired Member
    Post count: 197

    Hi Alex,

    Bootstrap is running there – just posted this to UsersWP.

    Thanks,
    Andrew

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket