Author page without any content

This topic contains 10 replies, has 3 voices, and was last updated by  Alex Rollin 6 years, 9 months ago.

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  • March 12, 2018 at 3:39 pm #421224

    Birgit Wilde
    Expired Member
    Post count: 236

    Hi,
    in my geodirectory the user’s section resp. the author’s page is completely empty, only shows the featured image (see screenshot attached).

    I am using the surpreme theme and already have deactivated installed plugins one by one to see, whether this might be the problem – but nothing has helped so far. I see on the forum that there already have been other users facing the same problem, but the explanations I found have not solved the problem.

    Looking forward to your support 🙂
    Birgit

    March 13, 2018 at 12:09 am #421271

    Kor
    Moderator
    Post count: 16516

    Hi Birgit,

    Please share the URL of the site in question so we can take a better look at it and also WP temp admin access to your site. You can post the details here using the private reply option below.

    Thanks!

    March 13, 2018 at 9:59 am #421304

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    please try adjusting the settings for the Design of the Author at GD – Design – Author

    https://wpgeodirectory.com/docs/core-design/#author

    And see more about setup of Supreme here:

    https://wpgeodirectory.com/docs/supreme-directory-overview/

    March 14, 2018 at 4:49 pm #421469

    Birgit Wilde
    Expired Member
    Post count: 236

    Hello Alex,
    again I have gone through the documentation – especially the one you have recommended but could not find the bug.

    Kor, I will send the login-details in a separate private post.

    Thank you guys for taking a look at it 🙂

    March 14, 2018 at 4:52 pm #421470

    Birgit Wilde
    Expired Member
    Post count: 236
    This reply has been marked as private.
    March 15, 2018 at 1:55 am #421518

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I am able to see the issue, and I also cannot see widgets showing up.

    Please provide FTP information so we can diagnose further.

    I have disabled GD Booster for the moment while diagnosis is happening.

    March 15, 2018 at 6:40 am #421532

    Birgit Wilde
    Expired Member
    Post count: 236
    This reply has been marked as private.
    March 15, 2018 at 11:16 am #421565

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    this was an issue related to PHP version, and has been fixed on your site. It will not be an issue with GDV2.

    Let us know how it goes

    March 15, 2018 at 5:05 pm #421618

    Birgit Wilde
    Expired Member
    Post count: 236

    Hi Alex,
    great! Thank you.
    On the documentation I cannot find an image of how an author’s page should or could look like.

    So is it correct that at first there are just some links to be seen (see attached image) and only when you click on one of them you come to the “real” dashboard with ‘my listings’ , ‘ my favorites’ , invoice history etc.?

    Anyway, thanks a lot for your help 🙂

    March 15, 2018 at 5:35 pm #421622

    Birgit Wilde
    Expired Member
    Post count: 236

    Oh, I just installed the buddypress integration – perfect! exactly what I wanted 🙂
    Many thanks to GD support – you guys rock!

    March 16, 2018 at 11:33 am #421708

    Alex Rollin
    Moderator
    Post count: 27815

    Yes, and we recommend UsersWP, which also gives you enhanced profiles in a fast, light plugin that comes with GeoDirectory integration, too

    https://userswp.io

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