WP Backend – GeoDirectory – Settings – General – Exclude roles from WP Backend
The default value is “Subscriber” – if you are assigning new roles to users, you may also want to check that you have removed the subscriber role. Even if Editors are allowed, if Subscribers are excluded, and the user has the subscriber role, they will be excluded.
To open a new support ticket, first select the relevant forum and then click the "New Post" button. Example: You need support for the core plugin? Click on Core Plugin support and click on the "New Post" Button.