Auto Updates not working

This topic contains 9 replies, has 2 voices, and was last updated by  Stiofan O’Connor 8 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • February 1, 2016 at 8:21 am #114951

    urbanfix
    Expired Member
    Post count: 310

    Hi guys,
    as seen here my auto updates aren’t working.

    At the time I asked 1and1 whether they knew what was going on or could provide any insight but they weren’t very helpful and i didn’t exactly know what questions to ask… (they did however say they couldn’t see anything wrong..)

    Due to the new changes to the downloads page etc I can’t see version numbers/dates so i can’t manually check which ones i need to update which has now left me in quite a predicament!

    Any ideas or help resolving this issue would be appreciated, thanks
    –UF

    February 1, 2016 at 10:11 am #114959

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello have you read this? https://wpgeodirectory.com/support/topic/new-licence-updates-system-info/

    Stiofan

    February 1, 2016 at 10:32 am #114962

    urbanfix
    Expired Member
    Post count: 310
    This reply has been marked as private.
    February 1, 2016 at 12:02 pm #114965

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Keep us posted, FYI i have added version numbers to the downloads page.

    Thanks,

    Stiofan

    February 3, 2016 at 7:48 am #116013

    urbanfix
    Expired Member
    Post count: 310

    Hi @stiofan I have updated the advanced search addon and tried to update the license, however it says that i need to renew or contact support, I have a valid subscription.. 🙂
    –UF

    February 3, 2016 at 7:48 am #116014

    urbanfix
    Expired Member
    Post count: 310
    This reply has been marked as private.
    February 3, 2016 at 5:37 pm #116422

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi UF,

    Basically your server is unable to connect with our server, so one of them must be blocking the other somehow. I added and commented out a little test script in your theme 404.php file if you want to test, just uncomment it and go to any 404 page on ur site.

    According to our server guy your ip is not blocked, can you ask your server people and ask them to do some testing on our url or IP.

    Let us know.

    Thanks,

    Stiofan

    February 10, 2016 at 5:30 pm #120546

    urbanfix
    Expired Member
    Post count: 310

    Hi @stiofan I have been unable to resolve this issue, ive made various calls to 1and1 and they’ve confirmed they aren’t blocking your url either and to contact you..!

    Any ideas?
    Thanks
    UF

    February 11, 2016 at 12:11 pm #120778

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    i have asked our server guy to check again if there is anything he can find.

    Stiofan

    February 11, 2016 at 4:27 pm #120847

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount