Automatic Messages went into Spam Folder

This topic contains 7 replies, has 4 voices, and was last updated by  Jeff Adams 6 years ago.

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  • April 26, 2018 at 5:44 am #428042

    Jeff Adams
    Free User
    Post count: 1780

    Hello GD Team!

    My first paying customer sent me this today:

    “Jeff, just wanted to let you know that messages form your website are going into my gmail spam folder (through no action on my part!) You might want to take a look and see if there’s anything you can do about it. Screenshot attached. So you might want to look into “Mail headers’ and “Verifying / digitally signing your email” to avoid these types of spam messages – I am not super-familiar with that, but it is worth digging into.”

    Do you happen to have any suggestions on how I may prevent this from occurring in the future?

    April 26, 2018 at 6:36 am #428048

    Kor
    Moderator
    Post count: 16516

    Hi Jeff,

    Could you try using this SMTP plugin and see if it fixes the spam issue you had there?

    https://wordpress.org/plugins/wp-mail-smtp/

    Thanks!

    April 26, 2018 at 4:55 pm #428153

    Jeff Adams
    Free User
    Post count: 1780

    Sure, thanks Kor, I’ll try that. I’m curious, have you used this with much success? I’m reading through it now. Do you think it’s something my hosting provider needs to do? One thing is says is “The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails.” I’m using JaguarPC…

    April 26, 2018 at 5:03 pm #428155

    Jeff Adams
    Free User
    Post count: 1780

    The first review for this plugin says:

    Removes the activation token from activation emails for new users, meaning they cannot sign up. Nice! Might as well just use the official Mailgun plugin.

    That sounds a bit scary… 🙁

    April 26, 2018 at 5:47 pm #428156

    Paolo
    Site Admin
    Post count: 31206

    This one: “The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails.”

    I don’t think a SMTP plugin here would do much.

    Thanks

    April 26, 2018 at 6:07 pm #428160

    Dirk
    Full Member
    Post count: 390

    @jeff,

    you should check the received email header for SPF and DKIM signatures. Missing signatures might influence your spam scoring.

    https://support.google.com/a/answer/33786?hl=en

    Best,
    Dirk

    April 26, 2018 at 6:14 pm #428161

    Paolo
    Site Admin
    Post count: 31206

    @Dirk, thanks for sharing your knowledge with other members!

    April 26, 2018 at 6:36 pm #428169

    Jeff Adams
    Free User
    Post count: 1780

    Sweet! You guys rock! 🙂 Thanks Kor, Dirk, and Paolo! Hope you guys are having a great day!

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