Cannot add icon to category

This topic contains 1 reply, has 2 voices, and was last updated by  Alex Rollin 6 years, 4 months ago.

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  • #412104

    eic2010
    Full Member
    Post count: 209

    Hi
    I have just installed the plugin to my staging site and gone to add categories but when I try to assign an icon I get a broken image link. I cannot see what the issue may be?

    #412116

    Alex Rollin
    Moderator
    Post count: 27815

    Hello @eic2010,

    If I understand correctly, you are uploading a category icon, and it shows as a missing image, meaning that either the image URL is not correct or that the image is literally gone from the media libray. Let’s see what we can do about that.

    A couple things occur to me, things you can look into:

    What happens if you click the image to copy the url, and then change http to https or vice versa?

    1# Have you recently changed the media settings or permalinks?
    You can try saving those again. Be sure your images folder is set as explained here: https://wpgeodirectory.com/docs/basic-installation/#media

    2# Is the site forcing http with a plugin?
    You can try disabling any plugins that might be doing that.

    3# CDN – are you using Jetpack or an image CDN?
    Try disabling it, or finishing setup to see if either one fixes the issue.

    4# Have you checked if the image is in the media library?
    Is the icon or other images visible in the library?

    If those aren’t the issue, you can make a private reply here by clicking the “Set as private reply” on your response. You can include your access information and only our staff will be able to read your reply. Please include the following information:

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    Thanks in advance, and we look forward to finding a solution.

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