cannot import categories

This topic contains 7 replies, has 2 voices, and was last updated by  Henry Wythe 5 years, 4 months ago.

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  • December 19, 2018 at 3:07 pm #459338

    Henry Wythe
    Full Member
    Post count: 40

    Hi, the import of categories is not working. I tried
    – exporting the sample file and importing it
    – exporting from a development version of the site into the staging version
    – exporting the sample and cut-and-pasting the data I really want

    ALl attempts do this: after I select the file, the file box shows:
    Array( [error] => Sorry, this file type is not permitted for security reasons.)x

    I turned off all security plugins. Same error

    December 19, 2018 at 3:09 pm #459340

    Kor
    Moderator
    Post count: 16516

    Hi Henry,

    Thanks for your post. Could you zip the CSV files and reattach here? Also, share your WP admin access in private reply and we’ll check on it.

    Thanks!

    December 19, 2018 at 3:20 pm #459341

    Henry Wythe
    Full Member
    Post count: 40
    This reply has been marked as private.
    December 19, 2018 at 3:44 pm #459347

    Henry Wythe
    Full Member
    Post count: 40

    My programmer suggested installing plugin ‘Disable Real MIME Check’ so I will try that. Will let you know in a minute

    December 19, 2018 at 3:55 pm #459348

    Henry Wythe
    Full Member
    Post count: 40

    Woo Hoo! That worked.

    One remaining issue: After my test import I get this message:

    6 / 25 item(s) could not be added due to blank title/invalid post type/invalid characters used in data.

    It’s an invalid character problem. How do I know which rows have invalid characters, and which characters it does not like? Thanks!

    December 19, 2018 at 5:01 pm #459354

    Henry Wythe
    Full Member
    Post count: 40

    aargh – the problem was an invalid post type

    can you please ask the developers to provide a list of helpful error messages? A lot of time gets wasted when the program knows what the problem is but does not tell the user where to fix it.

    the problem is especially bad when importing a large number of listings

    I am requesting something like this:
    Row Problem(s)
    221 invalid character in column 4
    336 invalid post type, invalid character in column 6
    348 invalid post type, invalid character in column 4
    1262 blank title, invalid post type

    Can you imagine how hard it would be to find these 4 errors in a file of 2000 rows if all I know is
    “4 / 2000 item(s) could not be added due to blank title/invalid post type/invalid characters used in data.”

    December 19, 2018 at 7:31 pm #459360

    Kor
    Moderator
    Post count: 16516

    Hi Henry,

    Thanks for your feedback. Will definitely share this with the team. Do you still need help?

    Thanks

    December 29, 2018 at 5:41 pm #460523

    Henry Wythe
    Full Member
    Post count: 40

    All done, thanks

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