Can't Access Restricted Forums After Renewal

This topic contains 8 replies, has 3 voices, and was last updated by  Greg Brown 7 years, 3 months ago.

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  • January 29, 2017 at 3:05 am #351484

    Greg Brown
    Expired Member
    Post count: 28

    I have just renewed my subscription and am unable to access the restricted forums for the admins. Please fix this as I have an urgent issue with the Locations Manager add-on and am looking through the forums for a way to resolve.

    Thanks!
    Greg

    January 29, 2017 at 4:11 am #351495

    Guust
    Moderator
    Post count: 29970

    That is weird, I’ll get Stiofan to look at that after the weekend.
    In the meantime, just add your problem here.
    Thanks

    January 29, 2017 at 4:36 pm #351651

    Greg Brown
    Expired Member
    Post count: 28

    Ok. I am having some issues with the Multi-Location Manager and YITH Dynamic Pricing & Discounts. There is a forum post on here regarding that with a solution, but I cannot access it. From what I can tell from the preview, there is a code snippet to add to my functions file to correct the issue.

    In a nutshell, when YITH is active, i cannot add a listing from the backend. When I go to enter the address it doesn’t look the address up. I am unable to select any city other than those that have already been listed. I have disabled YITH for now, but would really like to get this working. Thanks!

    January 29, 2017 at 9:47 pm #351747

    Guust
    Moderator
    Post count: 29970

    I cannot find anything about that plugin, only for YITH Woocommerce plugin, and not the issue you are having.
    Post your URL and WP admin details in a private reply and we will check.

    Thanks

    January 30, 2017 at 5:33 pm #352031

    Greg Brown
    Expired Member
    Post count: 28

    That is the same plugin. I can’t post a url, because the site is a development site locally on my computer. I am testing before deploying onto the live site.

    Also, my access to restricted forums still isn’t working.

    Thanks!

    January 30, 2017 at 5:34 pm #352032

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please check forum access now and let me know if u still have problems.

    Stiofan

    January 30, 2017 at 5:40 pm #352035

    Greg Brown
    Expired Member
    Post count: 28

    Stiofan, I am still unable to access. I have logged out and back in and also tried in an incognito window. I just keep getting the banner at the top telling me I need to buy and then it redirects me to the home of the support forums. Thanks!

    January 30, 2017 at 5:59 pm #352047

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I just logged in as your user and it worked fine, we do have a 15 minute cache on membership status so maybe it was that? Let me know if it works now?

    Stiofan

    January 30, 2017 at 8:44 pm #352153

    Greg Brown
    Expired Member
    Post count: 28

    Yes, it is working now. Thanks!

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We have moved to a support ticketing system and our forums are now closed.

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