Can't download dummy data

This topic contains 5 replies, has 2 voices, and was last updated by  Kor 7 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • April 3, 2017 at 6:23 am #371387

    Ben Marley
    Expired Member
    Post count: 15

    Hi,

    I apologize if this question has already been asked, but I’m not able to download dummy data. I clicked on the ‘Insert Data’ buttons multiple times but nothing happens–no loader, no indication of any activity whatsoever. I have bought, installed, and activated all the addons.

    Please help me. Thank you

    April 3, 2017 at 6:30 am #371388

    Kor
    Moderator
    Post count: 16516

    Hi Ben,

    Did you follow the basic getting started guide from this section of the documentation? https://wpgeodirectory.com/docs/guide-to-setting-up-your-geodirectory-website/ . If you still couldn’t figure it out, please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    Thanks!

    April 3, 2017 at 6:38 am #371390

    Ben Marley
    Expired Member
    Post count: 15

    Hi Kor,

    Yeah, I followed the instructions up to the point of downloading the dummy data, of course. I am looking at past issues with this and it looks like it might be related to Google API? However, I followed the instructions for that as well and have just saved an API key onto my site per step 4-9 of the Add Google API KEY document.

    April 3, 2017 at 6:39 am #371391

    Kor
    Moderator
    Post count: 16516

    Hi Ben,

    Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    April 3, 2017 at 6:50 am #371393

    Ben Marley
    Expired Member
    Post count: 15

    Hi Kor,

    Before we try something like that, I have a hunch that this may be related to me not being able to set my default location. Unfortunately, I do not see that option in trying to set up the plugin because, apparently, the addons that I have installed have obscured that menu option. Would you be able to tell me how to find the “set default location” menu now that I have installed/activated all the addons (are there particular ones I can deactivate?), or must I deactivate/uninstall everything and start over?

    Thanks so much for your help.

    April 3, 2017 at 8:02 am #371404

    Kor
    Moderator
    Post count: 16516

    Hi Ben,

    It’s really hard to tell without seeing the backend and doing some inspecting. Could you please share WP temp admin access so that we could take a better look at your setup? You can use the private reply option below (only GD staffs are able to see it)

    Thanks

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket