Can't download supreme theme

This topic contains 3 replies, has 3 voices, and was last updated by  Wayne Harvey 7 years, 2 months ago.

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  • February 21, 2017 at 9:47 pm #363019

    Wayne Harvey
    Expired Member
    Post count: 102

    Hi there,
    Although my subscription is still valid I’m getting the following message when trying to download the Supreme Theme
    “Your license key for this purchase is expired. Renew your license key and you will be allowed to download your files again.”
    Can’t seem to find any similar problems int the forums.
    Thanks
    Wayne

    February 21, 2017 at 10:14 pm #363028

    Guust
    Moderator
    Post count: 29970

    That is strange … that should not be happening, and I cannot replicate that. I’ll get Stiofan to look at your issue too, it is the first time I hear about that.

    In the meantime, download the theme from https://wordpress.org/themes/supreme-directory/
    It is free for anybody.

    Thanks

    February 22, 2017 at 10:58 am #363100

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Wayne,

    For some reason your renewal seems to have created new licencees instead of renewing the old ones and you had valid and invalid licences on your account, i have deleted the invalid ones now so it should work.

    Thanks,

    Stiofan

    February 23, 2017 at 2:25 am #363263

    Wayne Harvey
    Expired Member
    Post count: 102

    Many thanks.

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