Cant save category and address

This topic contains 7 replies, has 4 voices, and was last updated by  Naveen Giri 4 years, 8 months ago.

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  • January 27, 2020 at 2:58 pm #527519

    fasoliaolga
    Free User
    Post count: 4

    Hey. First of all, thanks for the great plugin.
    I have a few problems.
    1. When loading the form of a new place in the Description field, extraneous text () is loaded. Look in the attached file.
    2. After saving a new place, the selected categories and address field disappear, and the map shows that it can’t find anything (I attach a photo of the place after saving

    January 27, 2020 at 4:10 pm #527526

    Kor
    Moderator
    Post count: 16516

    Hi fasoliaolga,

    Thanks for your post. It looks like you’ve inserted GD shortcode into the description custom field. Please share your Website WP admin access here in private reply and we’ll check your configuration.

    January 28, 2020 at 12:59 pm #527706

    fasoliaolga
    Free User
    Post count: 4
    This reply has been marked as private.
    January 28, 2020 at 3:50 pm #527739

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I can see what you mean. Can you please share FTP so the developers can debug the issue?
    Thanks

    In the meantime you can try disabling non-GD plugins or even switching themes to see if the issue is caused by a plugin conflict.

    https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test

    Please share credentials in this format

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    January 29, 2020 at 6:51 am #527801

    fasoliaolga
    Free User
    Post count: 4

    Hi, this morning I tried to deal with the problem myself.
    1. deactivated all plugins and activated geodirectory – did not help
    2. changed the subject – did not help
    3.Removed geodirectory and installed it again – also did not help.

    I don’t understand why it doesn’t save the address.
    I will describe the process (I have now deactivated multilocation).
    1. click “add listing” – in the admin panel
    2. I enter the name
    3. enter Description
    4. I enter the address and then specify on the map. Everything is fine, everything matches on the map and in the address field.
    3. choose a category
    4. I don’t enter anything and save.
    4. The listing is saved, but it has empty address, longitude and latitude, and category.

    January 29, 2020 at 7:00 am #527802

    fasoliaolga
    Free User
    Post count: 4
    This reply has been marked as private.
    January 29, 2020 at 7:07 am #527803

    fasoliaolga
    Free User
    Post count: 4

    Moreover, the first listings are all excellent, I can change the address and category and everything is saved. Those listings that are added now, do not save.

    January 29, 2020 at 3:03 pm #527898

    Naveen Giri
    Moderator
    Post count: 1559

    Hi fasoliaolga,

    I have adjusted the address field settings. Seems all good now for new places.

    Please have a look.

    Regards
    Naveen Giri

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