Can't Save Changes in settings

This topic contains 15 replies, has 3 voices, and was last updated by  Paolo 8 years, 10 months ago.

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  • June 16, 2015 at 2:25 pm #42693

    jack3
    Buyer
    Post count: 67

    My “Save Changes” button under the GeoDirectory -> General Settings section is no longer there. I am trying to turn the option on to allow users to select their own passwords but I can’t save it. Any ideas why?

    I’ve tried Chrome and Safari on Mac and Chrome and IE on Windows wondering if it was a weird browser issue, all other setting windows seem to have the save changes button at the bottom.

    Attached are two screenshots so you can see the spacing issues…

    Thanks

    June 16, 2015 at 2:47 pm #42699

    Simone
    Expired Member
    Post count: 3515

    Hi, there is something wrong, maybe conflicts with some other plugin…we need url and login details to check properly, thanks

    June 16, 2015 at 3:42 pm #42712

    jack3
    Buyer
    Post count: 67
    This reply has been marked as private.
    June 16, 2015 at 5:06 pm #42721

    Simone
    Expired Member
    Post count: 3515

    Hi, I have checked and I see an error due to the plugin mobiloud which is most likely having conflicts with the jQuery in the backend

    June 16, 2015 at 5:24 pm #42723

    jack3
    Buyer
    Post count: 67

    Thanks for taking a look. I tried deactivating the Mobiloud plugin and I still can’t save it. Any other thoughts? Would it have anything to do with this error:

    Every time I tried to activate a plugin (Geo Directory or any plugin) I get sent to a page that has this in red text:

    There was an issue determining where GeoDirectory Plugin is installed and activated. Please install or activate GeoDirectory Plugin.

    Thanks,

    Jack

    June 16, 2015 at 5:27 pm #42724

    Simone
    Expired Member
    Post count: 3515

    I still can see the mobiloud error (attached) are you using any cache plugin or CDN ? On WPengine perhaps?

    June 16, 2015 at 5:41 pm #42728

    jack3
    Buyer
    Post count: 67

    Hmmm – do you see it now? I just purged the cache for the system…

    Thanks,

    Jack

    June 16, 2015 at 5:41 pm #42729

    Paolo
    Site Admin
    Post count: 31206

    I see a 500 internal server error that I think is what the problem is. Please see image attached.

    Thanks

    June 16, 2015 at 5:45 pm #42731

    jack3
    Buyer
    Post count: 67

    But it is only one the General Settings tab? All of the others seem to work for me.

    June 16, 2015 at 6:05 pm #42733

    Paolo
    Site Admin
    Post count: 31206

    a 500 internal server error should be tracable. Do you have access to your server errorlogs or can you ask the server admin to let you know what’s actually causing the error?

    This error too, I would ask them what the problem is:

    There was an issue determining where GeoDirectory Plugin is installed and activated. Please install or activate GeoDirectory Plugin.

    GeoDirectory is obviously installed and active.

    Thanks

    June 16, 2015 at 6:10 pm #42736

    jack3
    Buyer
    Post count: 67

    I’ll reach out to their support and see. Attached is the error log that I have access to…

    June 16, 2015 at 7:12 pm #42748

    Paolo
    Site Admin
    Post count: 31206

    PHP Fatal error: Call to undefined function geodir_autoinstall_admin_header() in geodirectory/geodirectory-admin/admin_functions.php on line 2162, referer:

    This error is very strange, because the function is in that same file: geodirectory/geodirectory-admin/admin_functions.php

    I would investigate the error you mentioned, saying it can’t determine if GD is installed and active or not, because I think that’s were the problem is originating. I think only server admins can help you with this.

    Thanks

    June 16, 2015 at 7:20 pm #42749

    jack3
    Buyer
    Post count: 67

    Thanks guys – I worked with the admins and had them take it off of Multi – site as I don’t need it anymore and was just trying out a concept. The error still occurred so I deactivated the GeoDirectory plugin and then Activated it again, now I can save on general tab and I no longer get that error.

    So seems like that fixed it. Thanks again for the help and looking into it!

    June 16, 2015 at 7:22 pm #42750

    Paolo
    Site Admin
    Post count: 31206

    Awesome news! 🙂

    June 17, 2015 at 2:01 am #42818

    jack3
    Buyer
    Post count: 67

    Now I did notice that even if you have the box checked to allow users to set their password the screen still says that they will be emailed one… it does this in your demo as well. I believe if the option is set to allow them to select their password they shouldn’t see this note?

    Screenshot attached.

    Thanks,

    Jack

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