Can't save edits when approving a new listing or an update

This topic contains 18 replies, has 4 voices, and was last updated by  Tony Bellens 4 years, 10 months ago.

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  • May 28, 2019 at 2:35 pm #489504

    Tony Bellens
    Full Member
    Post count: 254

    Hi,

    when a user creates a new listing, I as an administrator have to approve it. When I do some minor changes to what the user has submitted, like adding or removing a category, put some spaces between phone numbers, correct the zip code, etc… whenever I click on Save as Pending or Publish, none of my changes are saved. I cant seem to edit anything.

    Thank you,
    Tony

    May 28, 2019 at 2:59 pm #489507

    Kor
    Moderator
    Post count: 16516

    Hi Tony,

    Thanks for your post. Could you share access to the account that you use to create the listing? You can use the private reply option below.

    May 28, 2019 at 4:21 pm #489535

    Tony Bellens
    Full Member
    Post count: 254

    Hi Kor, the listings are created by users. I then get an email that a new listing was created and have to publish it. That’s where I can’t seem to add small changes to the listing, as an administrator. Do you mean you want admin access to have a look in the backend? If so I will add that in a private message.

    Thank you,
    Tony

    May 28, 2019 at 4:22 pm #489537

    Tony Bellens
    Full Member
    Post count: 254
    This reply has been marked as private.
    May 28, 2019 at 4:43 pm #489544

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    May 28, 2019 at 4:53 pm #489551

    Tony Bellens
    Full Member
    Post count: 254
    This reply has been marked as private.
    May 29, 2019 at 9:11 am #489728

    Tony Bellens
    Full Member
    Post count: 254

    Hi,

    tried a few things out and it seems the following is happening:

    1. Listing is in Pending Review
    I can edit things, but clicking on ‘Save As Pending’ or ‘Publishing” disregards all changes I made.

    2. Mentioned as above, listing is in Pending Review and I do changes before I want to Publish it. All changes are gone when Publishing.

    3. Listing is Published. Now I can go in again and do changes. By clicking on ‘Update’ all changes will go into affect.

    So it seems that as an admin, I can only edit listings that are in Published mode.

    Is this done intentionally or should i be able to edit listings in Review status as well?

    Thank you,
    Tony

    May 29, 2019 at 5:36 pm #489823

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks for your report on that. You should be able to edit listings in any publish status.
    I have flagged your topic for the developers to take a look.

    May 30, 2019 at 12:06 pm #489983

    Tony Bellens
    Full Member
    Post count: 254

    Hi Alex,

    I just tried to help someone with their logo. I can delete the logo that the user submitted, but I can’t add a new one. The upload doesn’t give an error, it just doesn’t show.

    Thanks,
    Tony

    June 1, 2019 at 4:04 pm #490354

    Naveen Giri
    Moderator
    Post count: 1559

    I checked the issue locally. it’s not seems as bug on local.
    but I can reproduce the case here https://getdirections.asia/
    seems like site specific conflict for now.

    I will explore and get back here with further update.

    June 1, 2019 at 5:15 pm #490359

    Tony Bellens
    Full Member
    Post count: 254

    Thank you Naveen. Much appreciated.

    June 3, 2019 at 11:38 am #490583

    Naveen Giri
    Moderator
    Post count: 1559

    Hi Tony,
    1 – The issue related to logo images is fixed https://getdirections.asia.
    the supported file types was not selected for logo image field.
    after updating the field now seems working fine for pending listing.

    2 – Fields data not getting update for pending listings
    I can see now fields are getting update properly for pending listing.

    can you please take a look now?

    Regards
    Naveen Giri

    June 4, 2019 at 11:15 am #490762

    Tony Bellens
    Full Member
    Post count: 254

    Hi naveen,

    thank you very much for the follow up. Sorry about the image file types. Not sure why or when that happened as we uploaded logos before.

    I tried to edit and save a few listings in pending status and it seems to be working. Thank you very much.

    Kindest regards,
    Tony

    June 10, 2019 at 8:22 am #491934

    Tony Bellens
    Full Member
    Post count: 254

    Hi Naveen,

    seems the problem is back. I can’t save anything unless a listing is published. I didn’t make any changes, just updated plugins.

    Thank you,
    Tony

    June 10, 2019 at 8:29 am #491935

    Naveen Giri
    Moderator
    Post count: 1559

    ok, I will have a look on it today and get back to you.

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