Can't update – Download failed. Unauthorized

This topic contains 3 replies, has 2 voices, and was last updated by  Stiofan O’Connor 7 years, 7 months ago.

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  • September 17, 2016 at 1:15 pm #267962

    Shane
    Buyer
    Post count: 149

    Hi all,
    Don’t know if this is the right forum for this query, however I cannot update any of my add-ons.

    I have up-to-date licenses and activated authorised websites but still won’t work.
    I get a message like this for all plugins…

    An error occurred while updating GeoDirectory Advance Search Filters: Download failed. Unauthorized

    Plugins that need updating are
    GeoDirectory Advance Search Filters (1/10)
    GeoDirectory BuddyPress Integration (2/10)
    GeoDirectory Claim Manager (3/10)
    GeoDirectory Custom Post Types (4/10)
    GeoDirectory Events (5/10)
    GeoDirectory Franchise Manager (6/10)
    GeoDirectory Location Manager (7/10)
    GeoDirectory Payment Manager (8/10)
    GeoDirectory Review Rating Manager (9/10)
    Stripe Payment GeoDirectory Add-on (10/10)

    Any ideas?

    Many thanks.

    September 17, 2016 at 1:23 pm #267999

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Shane,

    Please provide wp-admin and FTP info and i will take a look.
    Thanks,

    Stiofan

    September 17, 2016 at 1:39 pm #268008

    Shane
    Buyer
    Post count: 149

    Hi Stiofán,

    I manually updated using FTP and all seems to be fine now.
    Just curious why auto-updating wasn’t working.

    Will wait til next releases and if problem repeats will get back on to you.

    Thanks
    Shane

    September 17, 2016 at 2:05 pm #268011

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Shane,

    It’s very rare that is happens but it could be a couple of things, if it happens again just let us know and we will get to the bottom of it.

    Thanks,

    Stiofan

    ( i like that u picked up on the fada in my name, even though i don’t technically have it 🙂

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