Can't Update Following Service Support

This topic contains 10 replies, has 3 voices, and was last updated by  Guy Leroux 5 years, 3 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • January 4, 2019 at 7:04 pm #461551

    Guy Leroux
    Expired Member
    Post count: 98

    Greetings:

    3 weeks ago, I posted a request for support concerning an issue with Font Awesome 5.

    Your people, as usual, did a great job, accessing my site backend and solving it all.

    Indeed, Stiofan updated my install and shortly after, a new GD version came out which solved apparently that specific problem for all users.

    Since then however, I can’t update automatically my GD version (see attached) with this new install.

    There is no file also that I can download separately to do it manually.

    Everything works well with the plugin right now but this does not look normal and I hate having an indicator for a newer version that I can’t turn off.

    And I’m wondering what’s going to happen when another version comes out!

    What do you think?

    Thanks,

    Guy

    January 4, 2019 at 11:06 pm #461585

    Alex Rollin
    Moderator
    Post count: 27815

    Hi,
    You can try disabling non-GD addons to see if one of them is causing a conflict with WP Easy Updates.
    please share WP Admin so we can check on the issue and find a solution.

    January 9, 2019 at 12:41 pm #462315

    Guy Leroux
    Expired Member
    Post count: 98
    This reply has been marked as private.
    January 9, 2019 at 7:08 pm #462394

    Alex Rollin
    Moderator
    Post count: 27815

    I have flagged your question for the developers to take a look. Thanks for your patience while they do that

    January 9, 2019 at 7:36 pm #462405

    Guy Leroux
    Expired Member
    Post count: 98

    Awesome Alex, many thanks.

    January 10, 2019 at 7:07 am #462447

    Kiran
    Moderator
    Post count: 7069

    Hello Guy,

    It looks like the folder permissions on your site /wp-content/plugins or /wp-content/plugins/geodirectory folder are not correct, or maybe the FTP owner is not the same as the cpanel owner?

    Can you check that the folder permissions for /wp-content/plugins or /wp-content/plugins/geodirectory is set to CHMOD 755 for folders & 644 for files.

    If this not resolve the problem then provide us FTP credentials to look into more.

    Thanks,
    Kiran

    January 16, 2019 at 10:18 pm #463586

    Guy Leroux
    Expired Member
    Post count: 98
    This reply has been marked as private.
    January 17, 2019 at 6:51 am #463658

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    January 17, 2019 at 5:19 pm #463751

    Guy Leroux
    Expired Member
    Post count: 98
    This reply has been marked as private.
    January 18, 2019 at 5:27 am #463842

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    January 18, 2019 at 1:45 pm #463971

    Guy Leroux
    Expired Member
    Post count: 98

    Solved without a glitch! Thanks a million Kiran, I’m now a highly trained server maintenance specialist able to use ssh command to achieve highly technical tasks!

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket