Can't update plugins

This topic contains 8 replies, has 3 voices, and was last updated by  jmoelholt 9 years, 2 months ago.

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  • March 9, 2015 at 4:33 pm #33420

    jmoelholt
    Free User
    Post count: 12

    Hi.
    I have a “Addons bundle subscription” but i cant update your plugins.

    I get the error:
    An error occurred while updating GeoDirectory Location Manager: Login details for GeoDirectory failed! Please check GeoDirectory>Auto Updates and that your membership is active. Internal Server Error.

    In “Auto Update” og the GeoDirectory i have entered the same login information as i use to login on this site.

    /John

    March 9, 2015 at 5:03 pm #33432

    Simone
    Expired Member
    Post count: 3515

    Hello John, try to go in the GD Tools (under Geodirectory) and run the task “Clear all GD version numbers”

    March 9, 2015 at 5:49 pm #33441

    jmoelholt
    Free User
    Post count: 12

    Sorry, it did not fix the problem.

    i get:

    Enabling Maintenance mode…

    Updating Plugin GeoDirectory Location Manager (1/2)
    Downloading update from https://wpgeodirectory.com/download/geodir_location_manager_1.2.9.zip…
    An error occurred while updating GeoDirectory Location Manager: Login details for GeoDirectory failed! Please check GeoDirectory>Auto Updates and that your membership is active. Internal Server Error
    Updating Plugin GeoDirectory Review Rating Manager (2/2)
    Downloading update from https://wpgeodirectory.com/download/geodir_review_rating_manager_1.1.3.zip…
    An error occurred while updating GeoDirectory Review Rating Manager: Login details for GeoDirectory failed! Please check GeoDirectory>Auto Updates and that your membership is active. Internal Server Error
    Disabling Maintenance mode…

    All updates have been completed.

    March 9, 2015 at 9:44 pm #33469

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    as username did you add your username or email?
    If you are using the second, please try with username.

    In case this fails, please provide a url and wp admin credentials and we will have a look.

    Thanks

    March 10, 2015 at 7:28 am #33500

    jmoelholt
    Free User
    Post count: 12
    This reply has been marked as private.
    March 10, 2015 at 6:41 pm #33563

    Paolo
    Site Admin
    Post count: 31206

    Hi again,

    I’ve tried changing credentials using those of one of my test members to update MultiLocation and worked like it should.

    Would you mind sharing your wpgd.com password in private or allow me to temporarely change it?

    Let me know,

    Thx

    March 10, 2015 at 7:49 pm #33579

    jmoelholt
    Free User
    Post count: 12
    This reply has been marked as private.
    March 10, 2015 at 9:51 pm #33593

    Paolo
    Site Admin
    Post count: 31206

    hi,

    it worked with your password at 1st attempt too.

    I’m not sure what the problem could be.

    Thanks

    March 11, 2015 at 8:49 pm #33727

    jmoelholt
    Free User
    Post count: 12

    Hi

    Strange, as it was not possible for me. But everything updated now.

    Thanks

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