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Can't update profile or get to downloads

This topic contains 7 replies, has 2 voices, and was last updated by  Stiofan O’Connor 7 years ago.

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  • Author
    Posts
  • May 19, 2017 at 1:02 pm #379099

    John Marston
    Full Member
    Post count: 170

    Purchase confirmation (404742) And downloaded plugins, but still see
    “Your account is pending verification. Please click the link in your email to activate your account. No email? Click here to send a new activation code.”
    And no email arrives

    May 19, 2017 at 2:33 pm #379117

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi John,

    Not sure how but your email was used for a duplicate account, i have made some changes now, hopefully everything is good, if not just let me know.

    Thanks,

    Stiofan

    May 19, 2017 at 2:53 pm #379125

    John Marston
    Full Member
    Post count: 170
    This reply has been marked as private.
    May 19, 2017 at 3:03 pm #379129

    John Marston
    Full Member
    Post count: 170
    This reply has been marked as private.
    May 19, 2017 at 5:21 pm #379154

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi John,

    Please try now, i have manually verified your account, and yes you should get emails if you have ticked the “Notify me of follow-up replies via email” when replying, but that might be a problem with the double user thing, hopefully from your next post it should work.

    Thanks,

    Stiofan

    May 19, 2017 at 5:23 pm #379156

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Checking our email logs it looks like the email notifications also sent so hopefully all is good now 🙂

    Stiofan

    May 19, 2017 at 5:29 pm #379158

    John Marston
    Full Member
    Post count: 170

    I’ve got mail!

    May 19, 2017 at 5:32 pm #379159

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Great! 🙂

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We have moved to a support ticketing system and our forums are now closed.

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