Changes not saving

This topic contains 7 replies, has 4 voices, and was last updated by  Tim Sanford 5 years, 3 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • February 25, 2019 at 3:34 pm #471063

    Tim Sanford
    Full Member
    Post count: 157

    Hi there, when I try to submit particular changes on a listing from the admin side, the changed aren’t saved.

    Details below

    February 25, 2019 at 3:36 pm #471064

    Tim Sanford
    Full Member
    Post count: 157
    This reply has been marked as private.
    February 25, 2019 at 7:38 pm #471084

    Kor
    Moderator
    Post count: 16516

    Hi Tim,

    Thanks for your reply. I’m able to replicate it on your Website. Could you share your FTP access to your server here in private reply so that I could pass this to a developer?

    Thanks!

    February 25, 2019 at 8:02 pm #471091

    Tim Sanford
    Full Member
    Post count: 157
    This reply has been marked as private.
    February 26, 2019 at 5:11 pm #471265

    Paolo
    Site Admin
    Post count: 31206

    Hi Tim,

    sorry for the delay. The developers are looking into this and we’ll get back to you as soon as they find the issue.

    We can’t replicate it in our tests.

    Thanks for your patience.

    February 26, 2019 at 5:22 pm #471269

    Tim Sanford
    Full Member
    Post count: 157

    Thanks Paolo, before converting to V2, I had a custom field for facebook that I deleted once the new one was available. Not entirely sure if that helps the matter though.

    February 28, 2019 at 1:29 pm #471672

    Kiran
    Moderator
    Post count: 7069

    Hello Tim,

    The length of values for fields Signature Service, Recommended Food, Local Accomodations, Area Description, Local Attractions exceeds the character limit set in database field. I have removed 1-2 space character to reduce character limit and now it saving the data.

    For long text you should use textarea instead of text field.

    Thanks,
    Kiran

    February 28, 2019 at 2:38 pm #471691

    Tim Sanford
    Full Member
    Post count: 157

    Wonderful! Thank you for finding this! 🙂

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket