Charged twice

This topic contains 5 replies, has 2 voices, and was last updated by  Stiofan O’Connor 5 years, 6 months ago.

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  • November 10, 2018 at 1:44 pm #453444

    cacl
    Buyer
    Post count: 28

    Hi support,
    I renewed a full year subscription on the 1st of November.
    However I just received an email from Paypal that I have been charged again from your company. I think it is due to auto renewal.
    Please see attached for payments from paypal
    Please reimburse the later (USD199).
    Thanks

    November 10, 2018 at 1:47 pm #453447

    cacl
    Buyer
    Post count: 28
    This reply has been marked as private.
    November 10, 2018 at 1:49 pm #453448

    cacl
    Buyer
    Post count: 28
    This reply has been marked as private.
    November 10, 2018 at 2:11 pm #453454

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi John,

    I have refunded the payment now.

    Thanks,

    Stiofan

    November 12, 2018 at 5:54 pm #453804

    cacl
    Buyer
    Post count: 28
    This reply has been marked as private.
    November 13, 2018 at 10:45 am #453911

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi John,

    You are right something went wrong with the refund from our system, i had to manually login to paypal to refund it, it should be refunded now, sorry about the delay.

    Thanks,

    Stiofan

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