CiviCRM

This topic contains 11 replies, has 3 voices, and was last updated by  Stiofan O’Connor 6 years, 6 months ago.

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  • July 24, 2017 at 9:38 am #388278

    Silvia Bethencourt
    Expired Member
    Post count: 5

    Have installed GeoDirectory premium & add-ons and having issues with CiviCRM 4.7.10 Event Registrations not working properly. Just wondering – are there any known conflicts between GeoDirectory / plugins and CiviCRM? Thank you.

    July 24, 2017 at 7:20 pm #388347

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’m sorry to inform you that we never tested it. We actually never heard of it before.

    What do you mean by: Event Registrations not working properly

    Maybe if you describe the problem or show us the website we’ll be able to assist.

    Let us know,

    Thanks

    August 22, 2017 at 4:32 am #392251

    Silvia Bethencourt
    Expired Member
    Post count: 5

    After someone registers, the registration goes through but user gets an error message. Would it help if I gave you access to the backend for you to check if there are any obvious conflicts? And how do I do this? By marking the reply as ‘set as private reply’?

    August 22, 2017 at 3:42 pm #392324

    Paolo
    Site Admin
    Post count: 31206

    Yes, that is correct.

    Let us know,

    Thanks

    September 5, 2017 at 6:08 am #394303

    Silvia Bethencourt
    Expired Member
    Post count: 5

    Hi there
    Here is some more info.
    You can see the error by registering for the event yourself via this link
    https://leep.ngo/civicrm/?page=CiviCRM&q=civicrm%2Fevent%2Fregister&id=1332&reset=1

    The error occurs after the confirmation screen.

    I have attached a document with links to Stack Exchange where others are having similar problems in case that helps.

    Also the full error backtrace provided by civicrm

    Thanks for your help – happy to provide wp login if still needed

    September 5, 2017 at 4:47 pm #394385

    Paolo
    Site Admin
    Post count: 31206

    Hi Silvia,

    what happen if you disable GD and all it’s add-ons momentarily? Does it still give an error?

    Could you please test this and let us know?

    Thanks

    September 6, 2017 at 1:22 am #394435

    Silvia Bethencourt
    Expired Member
    Post count: 5

    Hi Paolo
    Already did this – that’s why we think it’s GD related.
    If we disable GD (core plugin only) – error message disappears.
    Re-enable and error message returns.
    Cheers
    Lesley

    September 6, 2017 at 1:30 am #394436

    Paolo
    Site Admin
    Post count: 31206

    Please provide a link and admin credentials and we’ll check.

    Thank you

    September 28, 2017 at 12:36 pm #397865

    Silvia Bethencourt
    Expired Member
    Post count: 5
    This reply has been marked as private.
    September 29, 2017 at 11:32 am #398030

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    The error i get is “Unsupervised rule for Individual does not exist” …

    Please provide FTP details and i’ll take a closer look.

    Stiofan

    October 2, 2017 at 3:39 am #398408

    Silvia Bethencourt
    Expired Member
    Post count: 5

    Sorry wrong error! We fixed that one – please try again and you’ll see the main problem
    Also not being able to disable the GD module without the site crashing is something we’d like fixed
    cheers
    Lesley

    October 2, 2017 at 12:59 pm #398455

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please provide wp-admin and FTP details and i will try to debug things.
    If your site crashes when you disable GD it might be you have GD filter functions in your child theme and this is the problem, or you still have other active GD plugins?

    Stiofan

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