Claim form only loads a black box

This topic contains 5 replies, has 2 voices, and was last updated by  Alex Rollin 4 years, 8 months ago.

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  • August 7, 2019 at 7:08 pm #501877

    Birgit Wilde
    Full Member
    Post count: 236

    Hello,

    for some time now – a client told me yesterday and I have just checked on it – whenever someone clicks the “Claim listing”-Button, the ninja form, which used to be loaded then does not load anymore. Instead there is only a black box loading.

    I have checked the detail page, but there the correct form is implemented (as always was).

    Could one of you guys have a look?

    Many thanks
    Birgit

    August 8, 2019 at 12:32 am #501908

    Alex Rollin
    Moderator
    Post count: 27815

    Certainly, please share WP Admin credentials so we can check it out.

    August 8, 2019 at 5:33 am #501935

    Birgit Wilde
    Full Member
    Post count: 236
    This reply has been marked as private.
    August 8, 2019 at 4:24 pm #502076

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    August 8, 2019 at 7:00 pm #502112

    Birgit Wilde
    Full Member
    Post count: 236

    Hi Alex,
    actually, this is exactly the password I have sent you.

    However, since I have had someone optimize my site performance WP Fastest cache has been installed. Now I have deactivated that one and re-activated WP Super Cache. Now the claim listing form works fine again.

    So it really seemed to be the cache plugin. Thanks for this advice.
    regards
    Birgit

    August 8, 2019 at 11:26 pm #502174

    Alex Rollin
    Moderator
    Post count: 27815

    OK! Thanks for letting us know!

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