Claim listing payment doesn't auto-approve claim

This topic contains 2 replies, has 2 voices, and was last updated by  Kim Grant 4 years ago.

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  • #531861

    Kim Grant
    Full Member
    Post count: 20

    Hi Alex,

    I may have figured it out, but I just want to make sure.

    So, we’ve set the claim process to “Auto approve on payment received?”. During our test from the latest beta user, the claim was not automatically approved. We are using Woocommerce and my initial suspicion was that the ORDER was still “processing”. Is that why?

    Also, can you explain how the two settings work in conjunction (“Auto approve on payment received?” and “Auto approve via email verification?”) – It seems odd that there is the option to turn them both on… Would there ever be a time where these both would need to be activated? Right now, we only have paid plans so it makes sense that we would only need the payment received option, is that correct?

    Thank you!

    #531867

    Alex Rollin
    Moderator
    Post count: 27815

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    #533893

    Kim Grant
    Full Member
    Post count: 20

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