CSV Import – Phone number not importing

This topic contains 7 replies, has 3 voices, and was last updated by  Alex Rollin 4 years, 7 months ago.

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  • April 27, 2020 at 5:20 pm #542887

    Cole South
    Expired Member
    Post count: 5

    I’m trying to do a simple CSV upload for new listings. Everything works perfectly except for the phone number field.

    Yes, I’ve thoroughly noted the warning not to edit the CSV in Excel 🙂 – even when I download the sample CSV and immediately import it with no changes, the sample listings don’t show up with phone numbers. The phone number field on the new listings is just blank.

    Any ideas? Thank you.

    April 27, 2020 at 6:59 pm #542920

    Kor
    Moderator
    Post count: 16516

    Hi Cole South.

    Thanks for your post. This isn’t a known issue and could you share your CSV file here along with your Website WP admin access?

    April 27, 2020 at 7:14 pm #542930

    Cole South
    Expired Member
    Post count: 5
    This reply has been marked as private.
    April 27, 2020 at 7:36 pm #542940

    Alex Rollin
    Moderator
    Post count: 27815

    The sample CSV is not valid for importing new listings.

    Instead, export current listings, merge data into that CSV without changing columns, and then import.

    https://wpgeodirectory.com/docs-v2/geodirectory/settings/import-export/#recommended

    April 27, 2020 at 7:43 pm #542941

    Cole South
    Expired Member
    Post count: 5
    This reply has been marked as private.
    April 27, 2020 at 7:50 pm #542945

    Alex Rollin
    Moderator
    Post count: 27815

    Glad you got it working!

    No, lat/lon is not required. You will get the best results with a google geocoding key.

    https://wpgeodirectory.com/docs-v2/integrations/google/

    April 27, 2020 at 7:53 pm #542947

    Cole South
    Expired Member
    Post count: 5
    This reply has been marked as private.
    April 27, 2020 at 7:56 pm #542950

    Alex Rollin
    Moderator
    Post count: 27815

    They will be proceessed as best as possible. You can turn on your debug log to see detailed errors.

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