CSV Import problems

This topic contains 31 replies, has 9 voices, and was last updated by  Stiofan O’Connor 8 years, 3 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • September 21, 2014 at 10:40 pm #16081

    charlievaughan
    Lifetime Member
    Post count: 70

    Glad to help 😀

    January 10, 2016 at 2:53 pm #67714

    Joel Bissitt
    Free User
    Post count: 3

    Having major issues importing. Had problem with openoffice and switched to Google sheets. I have imported categories OK but cannot import places due to giving me address errors.

    I have used the bulk GPS service advised and downloaded the existing data and checked every field and input on the test 9 records created and it just doesnt work??

    I would like to buy add ons and use this for quite a few sites but this is starting to put me off so really need some help please?

    Not sure if you have my email, it’s joel@franchise-uk.co.uk

    Thanks

    Joel

    January 10, 2016 at 3:24 pm #67716

    nickd
    Expired Member
    Post count: 4

    Hi Charlie,

    Just done this myself so here might be able to help with the csv getting messed up.

    The csv must be delimited by quotes and commas so you need to replace any commas in your descriptions with , (to stop them messing up the csv on import) then use a wordpress MYSQL search and replace plugin to change them back after import (because html entities are not decoded on the map popups).

    January 10, 2016 at 3:43 pm #67718

    Joel Bissitt
    Free User
    Post count: 3

    Hi

    Thanks, I did have some commas in the content field but all have been removed and I am still getting the same error.

    9 / 9 item(s) could not be added due to blank/invalid address(city, region, country, latitude, longitude).

    I have used the resources for address and downloaded manually added records and used this as a template so how come this still doesnt work??

    January 10, 2016 at 4:23 pm #67720

    Joel Bissitt
    Free User
    Post count: 3

    What a shame, a great plugin that I would love to use on my 45 websites but a ridiculous error like this? Why has there not been an option installed to remove the functionality on import of the long/lat and make this more user friendly? I have seen lots of complaints about this on these threads?

    I would love to use this as its the best I have seen but I have over 1 million records to import across 45 sites so unless this can be changed or you have contact details of a specialist GD developer that can resolve this I wont be able to use GD?

    Kind regards

    Joel

    January 11, 2016 at 7:34 pm #67901

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    commas in descriptions are not problem at all.

    If you need to do that, your are doing something else wrong.

    If you use openoffice and set the right data separators and delimiters, it will not consider commas in a cell as a delimiter.

    Thank you

    February 2, 2016 at 12:42 am #115380

    Jason Emanuelson
    Full Member
    Post count: 71

    I have spent over 3 hours trying to get less than 100 places with 21 categories imported. I have not had an ounce of success. Joel is right. It should NOT be this hard. I am working with a raw text editor (BBEdit), and still cannot get a single import to work. I have messed with file encoding, line endings and everything else I could think of that would cause errors. Maybe if the error descriptions actually fit the error, it would be different.

    February 2, 2016 at 1:44 am #115419

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please provide a CSV file that you are trying to import, a link, admin credentials and we will check what’s wrong.

    I asked to the developers to follow up.

    Thanks

    February 2, 2016 at 3:26 am #115467

    Jason Emanuelson
    Full Member
    Post count: 71
    This reply has been marked as private.
    February 2, 2016 at 3:27 am #115469

    Jason Emanuelson
    Full Member
    Post count: 71
    This reply has been marked as private.
    February 2, 2016 at 10:58 am #115673

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello Jason,

    You CSV does not contain a title row so the system does not know what order to expect things, please look at the sample CSV under import/export for the correct headings to use (order does not matter)

    Thanks,

    Stiofan

    February 2, 2016 at 5:03 pm #115784

    Jason Emanuelson
    Full Member
    Post count: 71

    I have tried it with and without the header. I just did again (with the header) and got the same error.

    Total 89 item(s) found.
    89 / 89 item(s) could not be added due to blank/invalid address(city, region, country, latitude, longitude).
    89 / 89 item(s) could not be added due to blank title/invalid post type.

    The address fields are all filled-in.
    The titles and post types are also all filled in.

    February 2, 2016 at 5:15 pm #115786

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    please provide me with the exact one with the header so i can test and let u know the problem.

    Stiofan

    February 2, 2016 at 8:12 pm #115841

    Jason Emanuelson
    Full Member
    Post count: 71
    This reply has been marked as private.
    February 2, 2016 at 8:19 pm #115844

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    The headings dont match up, can u not see this in ur editor? what are u using to edit? i suggest libreOffice calc.

    Thanks,

    Stiofan

  • Author
    Posts
Viewing 15 posts - 16 through 30 (of 32 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket