custom fields not showing up

This topic contains 4 replies, has 3 voices, and was last updated by  Guust 4 years, 9 months ago.

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  • August 13, 2019 at 11:59 am #502843

    Jan Smolorz
    Full Member
    Post count: 102

    Hi there
    I have some custom fields added to the form but they don’t show up on the website.
    Like the “Member Information” fieldset or “Trading As” text field
    Have a look
    http://prntscr.com/os2l8h
    Why is it?
    What do I miss?

    Also
    How do I get rid of some fields that don’t have the “remove” button?
    Like the TAGS field?

    Thanks

    August 13, 2019 at 12:26 pm #502850

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    If you are using GD Pricing Manager, make sure the field is included in a price package.

    Make sure the field is active (inactive fields are not visible).

    Some fields cannot be removed as they are required by WordPress to make the whole system work with GD. Those include tags, category, description, and title.

    You can limit the use of those fields with Price package options.

    If you can’t get the fields to show and we need to check the settings, just include WP Admin and your site URL in a private reply so we can check the settings.

    August 13, 2019 at 1:12 pm #502856

    Jan Smolorz
    Full Member
    Post count: 102

    Thanks Alex
    This doesn’t make sense though. You can’t disagree.

    Show only on these price packages

    means it only show on these packages if selected.
    Otherwise should show everwhere
    Somebody didn’t think the way it works over

    August 13, 2019 at 1:23 pm #502860

    Alex Rollin
    Moderator
    Post count: 27815

    The field must be deliberately included in a package for it to display.

    August 13, 2019 at 11:51 pm #502954

    Guust
    Moderator
    Post count: 29970

    Please post your URL and WP admin details in a private reply and we will check your settings. Thanks

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