Custom Map Icons Not Displaying

This topic contains 9 replies, has 2 voices, and was last updated by  Paolo 8 years, 11 months ago.

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  • June 6, 2015 at 5:52 pm #41729

    thebirdiemachine
    Expired Member
    Post count: 246

    Hello!

    Starting with a few updates ago my custom map icons are not displaying when new listing are inputted either manually or by CSV upload.

    How can this be fixed?

    Thanks
    Stacey

    June 8, 2015 at 5:22 pm #41813

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please provide a URL with an example of listings for which the map icon doesn’t show.

    Thanks

    June 8, 2015 at 11:10 pm #41854

    thebirdiemachine
    Expired Member
    Post count: 246

    Hi Paolo,

    Here is a URL per your request:

    http://www.muttmaps.com/dog-parks-hikes/united-states/north-carolina/roanoke-rapids/halifax-county-welcome-center-and-dog-park/

    Please not that the problem is NOT the a pin doesn’t show- it is the wrong ping – a default pin – the default pin is the problem I have custom [pins set up.

    Thanks
    Stacey

    June 9, 2015 at 8:59 pm #41947

    Paolo
    Site Admin
    Post count: 31206

    hi,

    It’s seems like the information about the right icon is missing in your database somehow…

    1st I would try to Sync GD Categories in GeoDirectory >> GD Tools, if that doesn’t work I’d try to edit the category and save the icon again. Last thing that you could try is to edit and save any listing of that category.

    Let us know how you went.

    Thanks

    June 10, 2015 at 3:24 pm #42053

    thebirdiemachine
    Expired Member
    Post count: 246

    Hi Paolo,

    The first two suggestions did not work.

    What I did find that work is going into the detailed listing on the FRONTEND, then clicking edit, then saving the listing.

    HOWEVER, something weird is happening because every time I do this the “count” of listing in that specific category goes down by one. I started with 51 listing (count) now I have 47 (as I have “edited” 4 listing so far).

    This is very troubling to me for obvious reasons. Can you help me here?

    Thanks
    Stacey

    June 10, 2015 at 9:55 pm #42150

    Paolo
    Site Admin
    Post count: 31206

    hi,

    please 1st fixed them all, than we will fix the count.

    Thank you

    June 14, 2015 at 5:15 pm #42511

    thebirdiemachine
    Expired Member
    Post count: 246

    OK I have fixed them all. I was also able to figure out how to get the listings back on the map and restore the count in the category. Miracles do happen LOL!

    I need to know if this is going to happen each time I upload using csv because this would be a big problem.

    Thanks!
    Stacey

    June 15, 2015 at 3:12 pm #42562

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    not if you do it correctly…

    Thanks

    June 15, 2015 at 4:37 pm #42580

    thebirdiemachine
    Expired Member
    Post count: 246

    OK I’ll bite & given the fact that I didn’t do it wrong on purpose (and this is the first time this has happened). Could you tell me what I did wrong or what causes this to that I can check prior to uploading. Fixing this is time consuming and I have better things to do LOL.

    Thanks

    June 15, 2015 at 6:24 pm #42597

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I would have to see the CSV file uploaded and possibly the website options exactly as they were when the upload was performed.

    Impossible to tell otherwise.

    Thanks

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