We’re using Locations, and the main way that visitors use the directory is to enter their nearest town and state to search for a local consultant. The problem is that even though the default distance (which you can see if you click the little compass icon beside the “near” field) is 250km, it ONLY seems to search that range if a user *clicks the icon before searching*.
For example: go the URL above and search for “Hobart” or “Hobart, Tasmania”. That SHOULD bring up two listings, because they are something like 150km away from Hobart. Unfortunately, though, it returns a “no listings” message. However, if you then click that icon and select an appropriate distance (even 250km again!), and *then* search, you’ll see the two listings as expected.
So, it looks like the “default distance” *isn’t actually being used* when a user first uses the search – only when they expressly change the distance. Unfortunately, that icon isn’t very obvious, and it doesn’t seem like many visitors are using that at all; at least, they don’t use it until they’ve already seen a “no results” message, which isn’t a good look.
I’m happy to give you FTP / WordPress admin information if you need it; just let me know the best way to do so. Thanks in advance for any help you can offer!
To open a new support ticket, first select the relevant forum and then click the "New Post" button. Example: You need support for the core plugin? Click on Core Plugin support and click on the "New Post" Button.