Do the pre expiry emails go out to users on Paypal subscriptions?

This topic contains 5 replies, has 3 voices, and was last updated by  Kiran 1 year, 8 months ago.

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  • #525233

    tinamama
    Full Member
    Post count: 317

    Still learning… New things are constantly arising with experience. I just discovered the pre expiry emails and I am wondering if they go out to users that have a subscription via Paypal (or whatever other payment system you may have).

    IS there an expiry on those with active subscriptions?

    #525236

    Guust
    Moderator
    Post count: 29970

    Active subscriptions do not have an expiry, but if I am not mistaken, the system can send emails telling them that an automated payment is about to be taken out of their account. I will get the developers to confirm that.
    Thanks

    #525239

    tinamama
    Full Member
    Post count: 317

    Ok, I’d like to know that, thanks!!

    #525880

    Kiran
    Moderator
    Post count: 7069

    Hi tinamama,

    For subscription based listings system sends reminder to customer when subscription is running with last payment cycle of total no. payment cycles.

    Kiran

    #526093

    tinamama
    Full Member
    Post count: 317

    Only the last one? So it wouldn’t work for one that doesn’t have an expiration?

    #526285

    Kiran
    Moderator
    Post count: 7069

    Hi tinamama,

    Yes, currently it sends notification only when listing is recurring with last subscription cycle and going to expire.

    We have opened task to implement sending notification to users informing them about next renewal date for active subscriptions.

    This feature will be implemented in future based on tasks priority.

    Thanks,
    Kiran

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